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Devices

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The devices section in the Motive Fleet App lets you view, manage, and install hardware across your vehicles and assets. It gives you real-time visibility into device status, helps you complete installations quickly, and makes it easy to assign devices all from your mobile device.

Overview

Efficient hardware management is key to maintaining operational control and compliance. The Devices section in the Motive Fleet App centralizes device management, allowing fleet managers to oversee Vehicle Gateways, dashcams, and asset trackers on the go, ensuring quick troubleshooting and seamless installations. 

Key features include:

  • Centralized hardware management: Easily view and manage all devices in one place, streamlining oversight across your fleet.
  • Streamlined installation: Follow simple step-by-step workflows to quickly install and verify devices, reducing downtime and setup errors.
  • Real-time status visibility: Monitor device status in real-time to identify connectivity or operational issues early, enabling prompt resolutions.
  • On-the-go flexibility: Assign or unassign devices, check live dashcam views, and access device details remotely, making it easy to manage hardware from anywhere.

Basics

The devices section provides a comprehensive list of all the hardware in your fleet, organized by device type. Each entry displays the current status of the device, helping you quickly identify any issues.

Device types:

  • Vehicle Gateways (VGs): Core telematics devices for vehicles that track location, engine data, and more.
  • Dashcams (DC-53/DC-54): Road-facing and dual-facing cameras that record safety events.
  • AI Omnicams: Cameras that provide a 360-degree view around the vehicle for full coverage.
  • Asset Gateways: GPS tracking devices for non-powered assets like trailers and equipment.
  • Sensors: Environmental sensors that monitor conditions such as temperature and humidity.

Installing a device

The Motive Fleet App provides a guided workflow to simplify the installation and assignment of new devices.

To install and assign a new device:

  1. Log in to the Motive Fleet App.

  2. Tap on More > Devices.

  3. Tap the Install button for the type of device you are installing (such as Install Vehicle Gateway).
  1. When prompted, scan the serial number barcode on the device.

  1. Assign the device to a vehicle or asset. You can select an existing entity or create a new one directly in the app.

  2. Follow the on-screen instructions to complete the physical installation. The app provides step-by-step guidance, including recommended mounting locations and cable connections.
  3. After installation, the app will guide you through a verification process to confirm the device is powered on, connected, and communicating properly.

Understanding the Devices page

To access the Devices page, tap Devices in the bottom menu of the Motive Fleet App.

The main screen displays a sortable list of your devices, organized by type. Use the search bar to find a specific device by serial number, or search by vehicle VIN or asset name. You can also filter results by device type or status.

Viewing device details

Tapping any device in the list opens its detail view. In this view, you'll find:

  • Device status: The current operational state of the device.
  • Installation photos: Images captured during setup to verify correct placement.
  • VIN/Asset name: The vehicle or asset assigned to the device.
  • Last activity: The date and time of the device’s most recent communication with the Motive platform.
  • Device actions: Options such as unassigning the device or checking the live view for dashcams to ensure proper alignment.

Verifying a Vehicle Gateway installation

To make sure your Vehicle Gateway is installed correctly and collecting accurate data, the Motive Fleet App includes a built-in verification process.

After the physical installation, the app will walk you through a series of checks: 

  • Power: Confirms the gateway is receiving power from the vehicle.
  • GPS and LTE: Verifies a strong GPS signal and cellular network connection.
  • Telematics: Confirms communication with the vehicle’s engine control module (ECM).
  • Odometer and engine hours: Verifies that mileage and engine hours are being read correctly.
  • Cable, WIFI, and Bluetooth: Confirms the correct cable type and verifies Wi-Fi hotspot and Bluetooth connectivity

You’ll also be asked to take photos of the installation and add any notes. This creates a full record of the setup for future reference.

FAQs 

Can I install a new device using the Fleet App?

Yes. The app gives you a step-by-step guide for installing and verifying new devices, including Vehicle Gateways and dashcams.

What does setup needed mean for a device?

Setup needed means the device is powered on but needs more steps before it can fully work. For example, a new dashcam might need to be calibrated by driving the vehicle for a short time.

How can I check if a dashcam is installed correctly?

In the device’s detail view, you can use the live view feature to see what the camera sees and check alignment. You can also look at the photos taken during installation.

What should I do if a Vehicle Gateway shows as offline?

Offline means the device isn’t sending data. Make sure it’s plugged in tightly, the engine is on, and the vehicle has a good cell signal. If the issue continues, check the troubleshooting guides in the Help Center or contact Motive support.

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