Fleet Managers can share the live location of their vehicles, Drivers, or assets with external third parties. This ensures better transparency between the engaged stakeholders.
Sharing live location from Fleet View
- Log in to the Motive Fleet Dashboard and click Fleet View.
Select a vehicle, driver, or asset from the Live tab, or click the Vehicles, Drivers, or Assets tabs to find the entity you are looking for.
Click Share Location.
The Share Location dialog box displays your selected vehicle or asset. You can select an expiration date and time and add notes to the link.
Note: The Share location only works for the cellular VGs. VGs with no cell do not have this option currently even when the driver is connected to the VG. Click Copy and share the copied link with a third party.
The shared link opens the location tracking page, which displays the vehicle or asset's current location.
FAQs
Why am I unable to share live location?
Fleet Admins and Fleet Managers can share the live location of their vehicles, drivers, or assets with external third parties. If the live share option is greyed out, the Vehicle Gateway may be a non-cellular one. Live location can only be shared when the vehicle gateway is cellular.
My driver does not have cell phone data. Does the Vehicle Gateway have a phone number for tracking, or how can I let a shipper track the truck?
Motive Vehicle Gateways do not have a phone number for tracking. The Vehicle Gateway has its own built-in cellular and GPS, so you can still track the truck from the Fleet Dashboard and share a live tracking link. From Fleet View, select the vehicle, click Share Location, set an expiration, and send the link to the shipper. The shipper can view near real-time location updates in a browser without a Motive account, and the driver’s phone does not need data for tracking to work.
Why do I get an 'Unable to create a unique link' error when I try to share a vehicle’s location?
Live location sharing only works for vehicles with a cellular Vehicle Gateway (VG). If the Vehicle Gateway is non-cellular, or the vehicle is not in a shareable connectivity state, Motive may not be able to generate a live-share link. Verify that the vehicle has a cellular VG and is online in Fleet View, then try again.
Can I give a customer one link to track all vehicles in my fleet at once?
Not currently. Motive generates individual tracking links per vehicle, so each link shows the real-time location of one vehicle only. To provide fleet-wide visibility to an external party, you will need to share a separate link for each vehicle.
Why is a live location link not working, and what should I do?
If the link was generated successfully and other users can open it, but you can’t, the issue is likely with the browser or network where the link is opened. Try:
- Removing any stray characters (such as leading quotes) from the URL before pasting it into the browser.
- Opening the link in a different browser (Chrome, Edge, Firefox) or on a different device.
- Trying from a different network (for example, mobile data instead of corporate Wi-Fi) in case a firewall is blocking tracking.gomotive.com.
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