The Device Hub is organized into multiple tabs, each designed to help fleet managers and admins monitor, manage, and troubleshoot devices efficiently. Each tab provides a different level of visibility, from high-level fleet insights to detailed device information, ensuring proactive management across all connected Vehicle Gateways and AI Dashcams.
Overview
The Device Hub provides a single, streamlined place to view and manage Motive devices across the fleet. Key features include:
Centralized device management that brings gateways and dashcams into a single place for real-time visibility, monitoring, and troubleshooting.
Key actions such as remote reboot, status checks, and issue resolution are available directly from the dashboard.
Flexible access controls allow fleets to manage who can view device information and perform device-related actions.
Overview tab
Purpose:
Provides a high-level snapshot of device status across the fleet, covering vehicles, gateways, and cameras.
This enables fleet managers to quickly gauge overall device readiness and identify critical issues requiring immediate attention.
Key features:
- View the total count of all Devices, Gateways, and Cameras
- Analyze pie charts showing the percentage of devices in Normal vs. other statuses, segmented by Vehicles and Devices
- Review top device issues categorized by type
- Access direct links to resolve urgent items such as camera obstructions
- Navigate quickly to installation guides and detailed device reports
On the Overview tab, the vehicle-level status represents a combined view of the Vehicle Gateway and Dashcam statuses, determined by a defined priority order. This means a single vehicle’s status depends on the combined health of its connected devices.
Devices status by vehicle
| Main Status | Description |
| Normal | Displayed when both the Vehicle Gateway and Dashcam are connected to the vehicle and are in the Normal state. |
| Powered Off | Shown when either the Vehicle Gateway or Dashcam connected to the vehicle is powered off. |
| Install Issue | Shown when either the Vehicle Gateway or Dashcam connected to the vehicle has an installation issue. |
| Other Issues | The camera connected to the vehicle either has stopped recording or stopped communicating with Vehicle Gateway. |
| Return Device | Shown when either the Vehicle Gateway or Dashcam has a return authorization issued. These devices should no longer be used and must be returned to Motive. |
Why counts differ across charts
The Overview page shows three different pie charts: one each for Vehicles, Vehicle Gateways, and Cameras. Because these charts are calculated differently, the status counts may not always match exactly.
- Vehicle chart: Combines the statuses of the Vehicle Gateway and Dashcam based on a predefined priority order to show an overall vehicle status.
- Vehicle Gateways chart: Shows the status of each Vehicle Gateway device individually.
- Cameras chart: Shows the status of each dashcam individually.
As a result, if one vehicle’s Vehicle Gateway is Normal but its dashcam is Powered Off, the Vehicle Chart will show that vehicle as Powered Off, while the Vehicle Gateway and Camera charts will count each device separately under their respective statuses.
Vehicles tab
Purpose:
Offers a vehicle-level view of the status of all devices attached to each vehicle for effective monitoring and troubleshooting.
Key features:
- Displays device status per vehicle, including Vehicle Gateway and Dashcam status.
- Remote Reboot capability for Vehicle Gateways and AI Dashcam Plus.
- Includes last known location, assigned driver, and last activity timestamp for better context.
- Displays and allows filtering of vehicle availability (In Service / Out of Service).
Assets tab
Purpose:
Offers an asset-level view of each asset and the devices connected to it, so you can monitor and troubleshoot trailers, reefers, and other non-vehicle assets.
Key features:
- Displays each asset with its connected devices, including Asset Gateway, Asset Gateway Mini, AI Omnicam, and supported asset sensors.
- Expand an asset row to see each connected device's type, serial number, status, and last activity.
- Shows AI Omnicam status along with a Low Vehicle Battery indicator when applicable.
Multi‑Cam DVRs tab
Purpose:
Displays a device-level view of all Pro-Vision Multi-Cam DVRs in the fleet to monitor assignment, activity, and status.
Key features:
- Displays status for all Pro-Vision Multi-Cam DVRs in the fleet (Normal, Setup Incomplete, Powered Off, Other Issues, or Return Device).
- Includes details on serial number, connected vehicle or asset, vehicle make/model/year, availability, last location and date, geofence, groups, firmware, and last activity.
- Identifies whether a Powered Off status is caused by the DVR or by a disconnected camera.
Disconnects tab
Purpose:
Provides an event-level log of device disconnections and reconnections to help investigate connectivity and power issues alongside your other device information.
Key features:
- Displays disconnect events for Vehicle Gateways and supported devices, including AI Dashcam Plus.
- Shows disconnect and reconnect time, location, and driver, along with odometer, engine hours, GPS coordinates, and previous and next trip drivers.
- Identifies the power disconnection type and whether each event is open or resolved.
Gateways tab
Purpose:
Displays a device-level view of all Vehicle Gateways across the fleet to monitor connectivity and performance.
Key features:
- Displays status for all Vehicle Gateways in the fleet.
- Includes last activity timestamp, installed cable type, and low vehicle battery indicator.
- Supports remote reboot functionality for gateways.
Cameras tab
Purpose:
Provides a device-level view of all cameras in the fleet, including AI Dashcam Plus, to monitor performance and take proactive actions.
Key features:
- Displays status for all cameras in the fleet.
- Enables video requests, live streaming, and viewing of last captured images.
- Provides recommended troubleshooting actions for cameras needing attention.
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