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Device Hub

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The Device Hub is an integrated solution designed to provide customers with a single, comprehensive view to proactively manage and monitor all their devices (Vehicle Gateways and AI Dashcams) at both vehicle and fleet levels. It streamlines device management and troubleshooting, reducing reliance on manual support.

Overview

  • Centralized visibility: A centralized hub for vehicle gateways and dashcams where fleets can monitor, manage, access, and troubleshoot devices.
  • 360° Visibility: Get the status view of all the devices connected to a vehicle in real time.
  • Status Monitoring & Troubleshooting: Check device statuses and resolve issues with recommended actions
  • Remote Reboot: Conveniently reboot the vehicle gateway directly from the dashboard.
  • Scalable access control: Manage who can view or take device actions through flexible roles and permissions.

Getting started with the Device Hub

The Device Hub includes the following key tabs to help fleets manage their devices efficiently:

  • Overview Tab: Provides a high-level snapshot of device status across the fleet—covering vehicles, gateways, and cameras.
  • Vehicles Tab: Offers a vehicle-level view with the status of all devices attached to each vehicle for effective monitoring and troubleshooting.
  • Gateways Tab: Displays a device-level view of all vehicle gateways across the fleet to monitor connectivity.
  • Cameras Tab: Provides a device-level view of all cameras in the fleet to monitor statuses and take proactive actions.

For detailed information about each tab, see different tabs in Device Hub.

Main statuses in Device Hub

Device statuses help fleet managers quickly assess the condition of connected devices and take necessary actions.

For detailed information about each status type, see different statuses in the Device Hub.

Roles and permissions

You can manage user access to the Device Hub directly from the Fleet Dashboard Admin Panel.

To create a new role:

  1. Log in to the Motive Fleet Dashboard and click the Admin icon.
  2. Select Fleet Users > Roles & Permissions.
  3. Click + Create Role.

  1. Scroll to the Devices section. Select Devices for users who should access the Hub, and Reboot Vehicle Gateway for users who should reboot gateways.
  2. Click Create to save.


 

To edit permissions for an existing role:

  1. Log in to the Motive Fleet Dashboard and click the Admin icon.

  1. Select Fleet Users > Roles & Permissions. 
  2. Click Options next to the role, then choose Edit.

  1. In the Devices section, select or deselect the required permissions. 
  2. Click Save to confirm the changes.

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