The various statuses in the Device hub help Fleet Admins and Fleet Managers understand the current state of each Vehicle Gateway and Dashcam. This visibility enables proactive troubleshooting and timely resolution of potential issues. Below are the definitions and recommended actions for each device status, specific to Vehicle Gateways and Dashcams:
Vehicle Gateway statuses
| Main Status | Sub Status | Description |
Normal |
The Vehicle Gateway is properly connected and functioning without any issues. If the device has not been active for the last 30 days, then we recommend checking the vehicle’s status and troubleshooting the device if needed. | |
Setup Incomplete |
Installation Incomplete | The Vehicle Gateway is assigned but needs to be installed in a vehicle. View installation steps. |
Setup Incomplete |
Assignment Incomplete | The Vehicle Gateway is installed but needs to be assigned to a vehicle. Learn more. |
Setup Incomplete |
Installation & Assignment Incomplete | The Vehicle Gateway requires both assignment and installation to begin functioning. View installation steps. |
Powered Off |
Power loss is detected due to a disconnected cable, battery kill switch, or ignition power source. Check all cable connections and turn the engine on to restore power. The left-side LED should be green. Learn more. | |
Return Device |
The Vehicle Gateway should no longer be used, and a return authorization has been issued. Please send the device back to Motive. Learn more. |
Dashcam statuses
| Main Status | Sub Status | Description |
Normal |
The AI Dashcam is properly connected to the Vehicle Gateway. If the vehicle has not been active for the last 30 days, then we recommend checking the vehicle’s status and troubleshooting the device if needed. | |
Setup Incomplete |
Installation Incomplete | The AI Dashcam is ready to be installed. Contact support if you believe this step is already complete. View the installation guide. |
Powered Off |
Gateway Powered Off | Power loss is detected on the Vehicle Gateway connected to the AI Dashcam due to a disconnected cable, battery kill switch, or ignition power source. Check all cable connections and turn the engine on to restore power to the Vehicle Gateway. The left-side LED on the Vehicle Gateway should be green. Learn more. |
Powered Off |
Camera Powered Off | The AI Dashcam lost power due to a disconnected cable. Ensure the Dashcam cable is securely connected to the Vehicle Gateway. Learn more. |
Install Issue |
Lens Obstructed | Remove any obstruction from the AI Dashcam and ensure the lens is clean. Learn more. |
Install Issue |
Camera Misaligned |
Reposition the AI Dashcam so it has a clear view of the road and the vehicles. Learn more.
|
Other Issues |
The AI Dashcam hasn't recorded for the last 3 days while the vehicle engine has been on. View troubleshooting steps here. | |
| Return Device | The AI Dashcam should no longer be used, and a return authorization has been issued. Please send the device back to Motive. Learn more. |
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