Introduction
Customers can now view and track all your Motive orders directly in the Fleet Dashboard. The new Orders tab under Billing gives you a single self-serve destination to review orders placed through your Motive sales team or the Motive Shop, and follow each one from placement through delivery and completion.
What's new?
A new Orders tab is now available under Admin > Billing, alongside Overview, Invoices, and Payment Method.
With the Orders tab, you can:
- See a complete list of your orders with order number, source, date, item count, and current status.
- Open any order to view a progress timeline, items, shipment tracking, shipping details, payment details, and a full cost breakdown.
- Track shipments directly from the order detail view when a carrier link is available.
- Check order status at a glance- Order Placed, Order Processing, or Order Complete.
How does this help fleets?
Previously, customers had to contact Support to get updates on their orders. The Orders tab gives you a self-serve way to check on your orders anytime without reaching out.
How to access
Go to Admin > Billing > Orders in your Fleet Dashboard.
Availability
Available to paying customers on Starter, Pro, and Enterprise plans. Rolling out in phases — if you don't see the tab yet, it may not have reached your account.
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