Getting Started with Motive for Drivers

Welcome to Motive! With the Motive Driver App Drivers can manage your Hours of service (HOS), create Driver vehicle inspection reports (DVIR), upload documentation or receipts, and much more.

In order to get started, download the following manuals or watch the Driver App Walkthrough:

• Driver Instruction Manual in English
• Driver Instruction Manual in Spanish
• Driver Instruction Manual in French

Install, Update, and Sign Up 

To install and sign up for the Motive Driver App 

1. Select Motive Driver App from the search results.

2. Tap on Install for both iOS and Android devices.

3. Once Motive finishes downloading, tap Open.

4. Tap Create an account to register a new driver profile with Motive.

5. On the Register screen, fill in the fields marked with an asterisk (*) and tap Next.

 

6. On Enter Company Details, fill in the company details and tap Next. 

7. On the Log Settings screen, fill in the details and tap Done. 

8. Once the driver profile is created, the home screen of the Motive Driver App is displayed. 

Update the App 

1. Search for Motive Driver in the Google Play Store for Android devices or the AppStore for iOS devices.
2. Select Motive Driver.

3. When the Driver App version is outdated, the option to update will appear in both the Play Store and App Store. Tap Update to get the latest version of the App.

4. Once the latest version is installed, tap Open.

Driver Hub

The Driver Hub experience on the Motive Driver App allows Drivers to easily view important tasks, start workflows quickly, and access compliance tools – all in one place. Fleets can tailor the experience to different types of Drivers or a subset of Drivers.

How Driver Hub Helps You: 

• Simplify daily tasks: Easily view all items in one place.
• Focus on what’s important: Understand key actions to complete.
• Save time: Access and start workflows more quickly.
• Track compliance: An HoS timer automatically pulls clocks into one view.

Driver Hub Features

Quick Links

Quickly access different features, including:

• Logs
• Support
• Documents
• Calling a contact
• Messages
• Inspection mode
• Team driving
• Connect to vehicle

Tasks

View feature highlights and kick off different workflows:

• Compliance
• Maintenance
• Messages and broadcasts
• Safety
• Dispatch
• App links

Compliance Toolbox

Get access to HOS and vehicle connection information:

• Current duty status
• Selected vehicle
• HOS timer
• HOS clocks
• Vehicle selection

 

Record Hours of Service (HOS) 

1. When your vehicle moves at 5 MPH or greater, Motive considers the vehicle to be In Motion, and your duty status automatically changes to Driving. The clock appears at the center of your screen, displaying the remaining drive time.

Note: When your vehicle is In Motion, you will not be able to access your logs or any other part of the Driver App.

 

2. When Stationary, a Driver can change his or her duty status by tapping Driving and selecting one of the alternate duty statuses listed. Tap on Save to finish.

Note: At 0 MPH for 3 seconds or more, the vehicle is considered Stationary.

 

Note: If a vehicle is Stationary for five minutes, a pop-up window will appear that asks if you would like to change your duty status. If nothing is selected, your duty status will automatically be set to On Duty.

 

 

Vehicle Gateway/ELD Connectivity

Pairing via iOS

1. Tap on Settings from your device’s home screen.

2. Tap on Bluetooth.

3. Ensure the toggle bar is switched to On.

4. Log in to the Driver App and slide the bottom drawer up.

5. Tap Select a Vehicle. 

6. Select the desired vehicle from the list.

7. Select the accessory, and the device attempts to connect to the Vehicle Gateway using Bluetooth.

Note: Wait for thirty seconds to one minute for the Vehicle Gateway to appear in the list.

 

8. The name of the vehicle, along with two green arrows, indicates a successful connection.

Via USB cable

1. From your Android device, plug your USB cable into the USB port on the Vehicle Gateway.

2. A prompt appears to open the App to connect the USB accessory. Check the box saying Use by default for this USB accessory to avoid seeing this prompt in the future.
3. Click on OK.

4. A second prompt asks you if you want to select the vehicle you plugged into as your current vehicle. Tap Yes to connect.

5. Log in to the Driver App and tap on Logs.

6. A green icon of the arrow with the ELD appears at the top right corner of the main Logs screen to indicate a successful connection.

Pairing via Android device

1. From your device’s home screen, tap on Settings.

2. Tap on Bluetooth within Connections.

3. Ensure the toggle bar is switched to On.

To connect Vehicle Gateway via Android, follow the steps 4 onwards from the above section. 

Leave the Vehicle and Disconnect from the Vehicle Gateway

1. On the Home screen, slide the bottom drawer up.

2. Tap Leave Vehicle.

3. When No Vehicle selected is displayed in the bottom drawer, the Vehicle is disconnected.  

 

View the ELD Diagnostics screen and Vehicle Gateway Firmware

1. Tap on Logs from the main screen.

2. On the Logs screen, tap the Current Vehicle.

3. Tap on the Settings icon on the lower-right side.

4. The ELD Diagnostics screen appears, displaying various attributes of the Vehicle Gateway and vehicle that may be useful when contacting Motive Support.

 

Connect with Wi-Fi Hotspot

• Drivers are prompted to enter the Wi-Fi password when they try to connect to the Vehicle Gateway Wi-Fi through their iOS or Android device.
• You will need to retrieve the password from your Fleet Manager by sending them a message.
• Your Fleet Manager can retrieve and share the Wi-Fi password.
• Support will not be able to provide the Wi-Fi password.

Connect Wi-Fi Hotspot on iOS

Note: The hotspot is intended to be used with the Motive App. While use is not strictly limited, the hotspot is turned off after 500 MBs of data have been consumed during the monthly cycle. Additionally, your VG firmware must be on version 65015 or above to connect to the hotspot. See how to update your VG firmware here.

1. Navigate Settings on your mobile device.

2. Select Wi-Fi. Make sure Wi-Fi is ON.

3. Connect to the Wi-Fi network named Motive Hotspot - {VG S/N}.

Note: You can find the Vehicle Gateway Serial Number on the bottom of the Vehicle Gateway or in the Vehicle Gateway Diagnostics Screen.

 

4. You will be prompted to enter a password. You can retrieve the password from the Motive Dashboard or your Fleet Manager. When received, simply enter it and connect to the hotspot. You will not be prompted to enter your password again, as entering your password is only a one-time setup step.

Important: Transferring driving event data via USB is currently supported for Android devices only.

Connect Wi-Fi Hotspot on Android

Note: The hotspot is intended to be used with the Motive App. While use is not strictly limited, the hotspot is turned off after 500 MBs of data have been consumed during the monthly cycle. Additionally, your VG firmware must be on version 65015 or above to connect to the hotspot. See how to update your VG firmware here.

1. Go to Settings on your mobile device.

2. Tap on Wi-Fi. Make sure the Wi-Fi is ON.

3. Connect to the Wi-Fi network named Hotspot - {VG S/N}.

4. You will be prompted to enter a password. You can retrieve the password from the Fleet Dashboard or from your Fleet Manager. When received, simply enter it and connect to the hotspot.

Note: You will still need to connect the mobile device to the Vehicle Gateway via Bluetooth or USB to automatically log drive time. The Vehicle Gateway must detect the Engine ON within the last 45 minutes for the Wi-Fi SSID to be broadcasted by the hotspot.

Start Managing Your HOS and Logs

1. Log in to the Driver App and Tap Logs.

2. Tap Current Duty Status.

3. Select a Duty Status from the options.

Note: When a driver enabled for ELD compliance mode is connected to a Vehicle Gateway and driving, they cannot manually change thier duty status because a Vehicle Gateway records drive time automatically.

4. Tap Location and enter the current location, tap Notes, to add a note such as "Lunch Break" or "Pre-Trip Inspection.”
5. Tap Save to finish.

Insert Past Duty Status

1. Log in to the Driver App and tap Logs.

2. On the Logs screen, select a date.

3. Tap on + sign. 

4. Tap Insert past duty status. 

5. Set the Start Time and End Time by entering time in the fields or dragging the sliders.

Note: Trips for exempted drivers (including manual driving) are freely editable but manual trips cannot be adjacent to Vehicle Gateway trips. For Vehicle Gateway recorded driving time drivers can only edit it switch between Special Duty Status OFF (Personal conveyance), ON (yard move), or Driving.

6. Select a Duty Status from the options.

7. Enter the Location, and add Notes.
8. Tap Save to finish.

Edit a Past Duty Status

1. Log in to the Driver App and tap on Logs.

2. On the Logs screen, select a date.

3. Select the desired duty status and tap Edit.

Note: Drivers can also edit the duty status by selecting the area on the log graph.

4. Select the desired Duty Status.

5. Enter the Location, and add Notes.
6. Tap Save to finish.

Note: Trips recorded by the Vehicle Gateway are highlighted with a green line. However, drive time added manually is shown as the regular blue line.

Sign Your Logs 

Note: For drivers on Version 35+ of the Motive Driver App, any edits made to current or past logs will clear the driver’s signature. Drivers will have to re-sign their logs to stay compliant with §395.30. §395.30 - ELD record submissions, edits, annotations, and data retention. If any edits are necessary after the driver submits the records to the motor carrier, the driver must recertify the record after the edits are made. Log Edit Examples: Adding/editing duty status Adding/removing vehicle Accepting log edit suggestions Claiming unidentified driving Changing cycle Changing account settings (Name, Time-zone, Odometers)

To sign the logs, follow the steps below: 

1. Log in to the Driver App and tap on Logs.

2. On the Logs screen, select the desired log.

3. Tap Sign.

4. Tap Sign Log.

Note: The exclamation mark next to the Sign tab indicates that your signature is missing.

 

5. Draw the signature and Tap Agree.

Read HOS Clocks in Driver App

The Driver App has four clocks that automatically calculate the Driver’s break, drive, shift, and cycle time from their log information. The following are the details to tell you how do recap hours work on Driver App;

• The BREAK clock shows the time left until you need to take a 30-minute rest break.
• The DRIVE clock shows the time left until your driving limit is reached.
• The SHIFT clock shows the time left until your shift ends.
• The CYCLE clock shows the time left in your cycle.

Optional Configurations 

DOT inspection Mode

DOT Inspection Mode is available in the Motive Driver App. It helps the Drivers on the road during a DOT inspection. They can easily share their logs with the officer and, if required, send them as an output file as well.

DOT Inspection Mode is the Driver App's handiest feature when dealing with DOT Inspection officers. Here are some ways it helps Drivers: 

• Informs Drivers if they comply with electronic logging devices or automatic on-board recording devices.
• Shows Drivers their logs by beginning inspection.
• Helps Drivers share output files with the inspector on the spot.

Set up DOT Inspection Mode Access Code

1. Log in to the Motive Driver App and tap the menu icon. 

2. Tap DOT Inspection Mode.

3. Before handing over the device, tap and hold the Begin Inspection button to bring up the access code option. It will display the Access Code screen.

4. Set up a 4-digit access code to lock the Driver App in DOT Inspection Mode. Reconfirm the code on the next screen.

5. After confirming the code, hand over your device to the DOT officer.

Note: Once the Motive Driver App is locked in DOT Inspection Mode, it is not possible to go back to the Motive Driver App without entering the access code.

6. To share the logs with the DOT Inspection Officer tap the three dots. 

 

7. Tap Send. 

6. To exit the locked DOT Inspection Mode, enter the access code again.

For more information, read the FMCSA DOT vehicle Inspection requirements.

Transfer output files (driver logs) 

1. Log in to the Motive Driver App and tap the menu icon. 

2. Tap DOT Inspection Mode.

3. Tap Begin Inspection to let an officer view logs directly from the current device.
4. To Send an ELD output file to the DOT (web service) or law enforcement official (email), tap Send Output File.
5. To email or fax a copy of the logs to an officer, tap Send Logs.

 

Note: The emailed recipient will then receive a confirmation if the logs were submitted successfully.

Let an officer inspect driver logs

1. Log in to the Motive Driver App and tap the menu icon. 

2. Tap DOT Inspection Mode.

3. To let an officer inspect logs directly, tap Begin Inspection.

4. Logs are displayed on the screen in standard paper format. Use the < and > arrows to view the last 7 days' logs.
5. Tap the three-dots.

6. Tap Send to send the logs.

 

Documents/Receipts

Types of Documents:  Bill of Lading Fuel Receipt Accident Photo Citation Scale Ticket Other

1. Log in to the Driver App and tap on Documents.

2. Tap the + button.

3. Select a document from the menu.

 

 

5. Fill in the fields.

 

6. To Add Photo choose whether to Take a Photo or Select an existing photo from the gallery. If taking a photo, take a photo from the camera and tap Continue.

8. Tap Save from the top right-hand side of the screen.

9. To email the uploaded documents, select the checkbox and tap Share.

10. Enter the recipient's email address.
11. Tap Send.

 

Messages

1. Log in to your Driver App and tap the Menu icon.
2. Tap Messages.

3. Tap the + icon.

4. Type the name of user, users or teams to send a message. Messages can be sent to any Driver or Fleet Manager connected to the company. 

7. Write the message in the text field.

8. Tap + icon to share location, take a photo, or select a photo from your phone.

 

9. Tap > icon to send the message.

Safety

1. Log in to the Motive Driver App and select Safety from the menu.

2. The Safety Hub displays the Safety score details and safety tasks to be reviewed.

3. To review tasks, tap tasks to review.  

4. A list of tasks to review is displayed. 

5. To Safety Score to review the latest safety score. 

6. The Safety Score widget displays the current driver score for the indicated period (rolling 4-week window). It also mentions how many points the score has increased or declined from the previous week.

7. Underneath the score, ranking and the top three behaviors impacting the score are mentioned with the subsequent impact value. The arrows indicate a change in impact from the previous score period. A red up arrow indicates an increase in impact, whereas a green down arrow indicates a decrease in impact.

8. Underneath Behaviors, there is a 12-week trend overview. 

6. To review a Safety Task, tap the individual task. This takes you directly into the task detail view, which includes all coachable events generated for that behavior that have not yet been reviewed.

7. Tap Mark as reviewed once you are finished.

Congratulations! You're all set to use the Motive Driver App. To get more information, click the links in the Related Content section or explore the Help Center.

FAQs

• Driver Instruction Manual.pdf
  (300 KB)
• Guide_ELD-JP-Spanish.pdf
  (2 MB)
• User Guide_ELD-JP-French.pdf
  (2 MB)

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