Managing unidentified trips is not only about assigning them. Motive Fleet Dashboard enables Fleet Managers to cancel or reassign a pending trip assignment as well.
Cancel a Pending Trip Assignment
1. Log in to the Fleet Dashboard, and click the Trips tab from Fleet View.
2. Filter the Trips report by Trips with Pending Approval to display all pending trip assignments.
3. Click the trip you wish to cancel.
4. In the top-right corner of the trip details, click the Pending Driver Approval button and select Cancel Assignment in the dropdown menu.
5. Confirm the request to cancel the trip assignment by clicking the Cancel Log Edit button.
6. Now, the trip assignment status is back to the Unidentified status.
Reassign a Pending Trip Assignment to Another Driver
1. From the Trips tab, click the pending trip assignment you wish to reassign to another driver.
2. In the top-right corner of the trip details, click the Pending Driver Approval button and select Assign a different driver in the dropdown menu.
3. Confirm the request to Cancel and Reassign the trip.
4. Fill in the trip assignment details to complete the trip reassignment to another driver.
5. Click the Assign button once details have been added.
6. The trip is now Pending Driver Approval for the newly assigned driver (Exempt drivers will be assigned automatically and will not require approval).
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