Coach Drivers

Coaching in Motive helps fleet managers systematically address unsafe driving behaviors and compliance issues. The Coaching page centralizes safety events, speeding violations, and relevant logs so managers can review performance and conduct structured coaching sessions.

Overview

The Coaching page allows fleet admins and assigned coaches to:

• Identify drivers who require coaching

• Review coachable safety and compliance events

• Conduct structured coaching sessions

• Document outcomes and maintain coaching history

• Track accountability and follow-up

Drivers appear in the Coaching list when they have at least one event marked as coachable.

Events can be marked coachable:

• Automatically (using automated coaching settings)

• Manually by a fleet manager

• From compliance logs (HOS violations or Form & Manner errors).

How drivers are added to the coaching list

A driver is added to the Drivers to Coach list when:

• At least one safety event has coachable status

• A compliance log (HOS violation or Form & Manner error) is marked coachable

On the Coaching page, you can view:

• Safety Score – Driver’s Safety Score as of the most recent Monday

• Coachable Behaviors – Behaviors requiring review

• Last Coached – Most recent coaching date

• Days on List – Number of days the driver has pending coaching

Note: The Safety Score is visible only if the driver has a score and active coachable events.

Starting a coaching session

To begin coaching:

1. Log in to the Fleet Dashboard.

2. Click Coaching from the left-hand menu.

3. Locate the driver in the list.

4. Click Coach next to the driver. 

The Coaching Session opens on the Driver Overview page.

The overview includes:

• Behaviors requiring coaching

• Driver Coaching History

• Driver details

• Safety Performance Summary

To begin reviewing a specific behavior, click Start Coaching.

You can also select a behavior from the Today’s Session section.

Note: Only users with appropriate permissions (fleet admins, fleet managers, or assigned coaches) can lead coaching sessions.

Conducting a coaching session

During a session:

1. Review the coachable event details.

2. For dashcam events, review available video footage.

   • Severity

   • Vehicle speed

   • Whether the driver reviewed the event in the Driver App

3. Discuss the behavior and driving context with the driver.

4. Add notes to document key discussion points.

5. Choose one of the following:

   • Mark as Coached (behavior reviewed and addressed)

   • Dismiss (event not applicable or incorrect)

If additional event information is required, select View Details.

After all coachable behaviors are addressed, the Coaching Summary page displays:

• Coached behaviors

• Session notes

• Logged history

Click Complete Session to close.

All sessions are automatically stored in the driver’s coaching history.

Coaching for compliance logs

In addition to safety events, coaching can be conducted for:

• HOS violations

• Form & Manner errors

From the log details page, these violations can be marked as coachable and reviewed through the Coaching workflow.

This ensures safety and compliance issues are addressed consistently.

Viewing the assigned safety coach

On the Coaching page, the Coach column displays the assigned coach for each driver.

If the coach shows as None, hover over the label to view the reason.

There are two possible reasons:

1. The driver is not part of a group.

2. The driver’s group does not have an assigned safety coach.

To resolve this:

• Add the driver to a group.

• Assign a safety coach to the group.

Only users with appropriate driver management permissions can make these changes.

Tracking coaching progress

Fleet managers and coaches can track coaching activity directly in the Coaching page.

You can:

• View pending and completed sessions

• Monitor “Days on List” for accountability

• Review coaching history for each driver

• Identify repeat behaviors or trends

This centralized visibility supports ongoing improvement and compliance documentation.

FAQ

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