| Audience | Fleet Managers, Fleet Admins, Drivers |
| Applies To | Vehicle Gateway |
Introduction
A Vehicle Gateway may need a pinhole/hard reset if the GPS light remains red, logs do not pick up location, Drivers are unable to connect to the Vehicle Gateway, or location history is not visible on the web dashboard. To perform a pinhole/hard reset on the Vehicle Gateway take the following steps:
Steps: Performing pinhole/hard reset on Vehicle Gateway
- Find the pinhole present at the left-hand side of the USB port.
- Press the pinhole for 10 seconds with the help of a paperclip or a similar tool.
- The LEDs should start blinking green and blue for 30 seconds.
- Both LEDs will blink yellow for 4 to 5 seconds and then blink white for a few seconds.
- Once the bootup is completed both the LEDs will blink green or red.
- Vehicle Gateway will be reset.
Related Content
- How to connect mobile device to the Vehicle Gateway
- Vehicle Gateway LED lights are Blinking Orange and Green
- Vehicle Gateway Left LED light is Green and the Right LED light is Red
- Both Vehicle Gateway LED lights are Red
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