How to review suspicious Motive Card transactions

    Audience Fleet Managers, Fleet Admins
    Applies To Fleet Dashboard > Cards

     

    Introduction

    Fleet Admins and Fleet Managers can review suspicious Motive Card transactions to identify fraudulent purchases and take immediate action. 

     

    Steps: Reviewing suspicious Motive Card transactions 

     

    Marking suspicious transactions as reviewed 

    1. Log in to the Fleet Dashboard and click Cards in the left-hand side menu. 

    2. Click the Action Center box.

    Note: The Suspicious Spend box displays the total amount spent on suspicious transactions. 

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    3. Click the transaction you want to view the details of.

    4. Hover over the red icon at the left to learn about the type of suspicious transaction.

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    4. The Transaction Details slide window appears. Click vehicle’s location history to review the transaction’s location details. 

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    The Fleet View screen displays the vehicle’s details along with transaction location details. 

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    Note: The grey icon indicates the Motive Card purchases for the selected vehicle and the red icon indicates the transactions that are marked suspicious. 

    6. Once you have reviewed the details, go back to the Transaction Details screen and click Mark as reviewed

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    7. The Mark as reviewed pop-up displays. Add notes that other Fleet Managers can view for reference.

    8. Click Confirm

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    The transaction is now reviewed and removed from the flagged transactions list. The hover icon displays the reviewed details before removing the transaction from the list. 

    9. Click the < > arrows at the bottom of the Transaction Details screen to review other suspicious transactions. 

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    Freezing Motive Card for suspicious activity  

    1. Follow the steps from 1 to 4 from the Reviewing Motive Card transaction section

    2. If the transaction is found suspicious and your Driver hasn’t performed the transaction. Click freeze the card from the Transaction Details slide window to immediately take action against the suspicious transaction. 

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    3. The Freeze Card? pop-up appears, click Yes

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    The Motive Card is now frozen and can’t be used for any purchases until you unfreeze it. 

     

    Removing Flag from a suspicious transaction

    If you find the transaction to be a legitimate purchase, follow these steps to remove the flag and eliminate the transaction from the suspicious transactions list:

    1. Follow the steps from 1 to 4 from the Reviewing Motive Card transaction section.

    2. Click the transaction you want to remove the flag from. 

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    3. The Transaction Details slide window appears, click Remove flag.  

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    4. The Remove flag pop-up appears, select the reason. 

    5. Click Confirm.

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    The transaction is now removed from the flagged transactions list. 

     

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