| Audience | Fleet Managers/Fleet Admins |
| Applies To | Fleet Dashboard > Cards |
Answer
In an effort to enhance the security of Motive cards and protect against fraudulent transactions, we've introduced a new feature to automatically freeze the card after a specified number of declined transactions within a defined timeframe. This feature addresses authentication and authorization concerns.
If consecutive transactions are declined for the reasons below within 1 hour for X number of attempts, we are freezing the card.
- Invalid billing zip code ~ 6 attempts within 1 hour
- Invalid security code ~ 4 attempts within 1 hour
- Invalid expiration date ~ 4 attempts within 1 hour
- High fraud risk ~ 4 attempts within 1 hour
- Combo ~ 6 total attempts within 1 hour
The Fleet Admins can follow this article to unfreeze the card.
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