| Audience | Fleet Admins, Fleet managers |
| Applies To | AI Dashcams, Smart Dashcams |
Answer
Motive AI Dashcams and Smart Dashcams have limited cloud storage. Not all the videos are stored in the cloud. Only videos from safety events and recalled videos are stored on the cloud servers depending upon data retention settings and the rest of the videos are stored on the camera's storage which may be overwritten depending on the Dashcam recording capacity.
- Safety event videos are automatically stored on the cloud servers.
- Fleets can save any non-safety event video to the cloud by requesting the video through the video recall option.
| Note: The videos get overwritten depending on the kind of Dashcam and recording capacity. Kindly recall the video or ask the Driver to contact Fleet Admins immediately for footage recovery. |
Related content
- How to recall/request video from the Motive Fleet Dashboard?
- What is Dashcam recording capacity?
- What is Self-Service Data Retention?
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