| Audience | Fleet Admins, Fleet Managers |
| Applies To | Motive Cards |
Answer
Sometimes rebates may not be applied to a transaction due to various reasons. The reasons are as follows:
1. The merchant is a non-partner location.
2. The merchant is considered a partner location, but the transaction category doesn't accurately reflect the type of purchase. For instance, a Diesel transaction might be categorized as 'Misc', meaning the applicable Diesel rebate may not apply to that specific transaction.
| Note: The merchant sends the transaction categories directly, and Motive doesn't modify or input them. |
3. The merchant is a partner location e.g. Love's but the rebates are still not applied, that particular location is not in our partner plan.
| Note: Motive Cards are partnered with numerous merchants. To find partner locations, use the savings finder on the Driver App. |
4. Rebates become available in the coming invoice once the invoice is fully paid on time.
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