How to purchase cables and accessories from Motive Shop

    Audience Fleet Managers, Fleet Admins
    Applies To Motive Shop

     

    Introduction

    Motive Shop is an e-commerce platform that allows eligible customers to easily browse and purchase Motive products online through a self-service experience. It streamlines the procurement process by eliminating the need for back-and-forth emails, phone calls, or messages to place orders. This article focuses on how customers can quickly and conveniently purchase cables and accessories on Motive Shop with just a few clicks.

     

    Steps: Purchasing cables and accessories from Motive Shop

    When the cable to purchase is known

    1. Log in to Fleet Dashboard and click the Admin icon in the bottom left corner.

    2. Click Shop from the left-hand side menu.

    3. On the homepage, the top header has 2 categories:

    Cables: These are all the cables that are required to connect Motive products to the vehicles.

    Accessories: These include Dashcam Service kits, camera mounts, etc.

    4. Click Cables and the cables listing page appears on the screen.

    Note: If you donʼt see the required cable, please scroll to other pages at the bottom since the cable might be on pages 2, 3, or 4 …

    5. Alternatively, if you know the name of the cable, use the search bar at the top-right corner of the page. If you are unsure which cable to purchase, follow the steps outlined in the next section; Finding the right cable when unsure.

    6. Click the required cable to purchase.

    Note: The maximum quantity for any product is limited to 100 per order. This means you can order up to 100 units of each product in a single order. To purchase larger quantities, please reach out to your AE.

    7. Click Add to cart. A fading message appears on the screen confirming that the products have been added to the cart.

    8. Click the cart icon on the top right corner of the screen.

    9. The Shopping Cart screen displays. Verify the products, quantities, and pricing here.

     10. Click Proceed to checkout. The checkout screen has 3 important sections:

    • Shipping Information: By default, the shipping address is the billing address on the account. Change it and provide a one-time shipping address for the current order. 
    Note: This does not change the billing address on the account.

    • Shipping Method: Choose one of the three options.

    • Payment Method: If you pay for Motive Orders using a credit card or ACH, you can see your default payment details reflected against the Payment Method.

    Note: You can also update your default payment method. If you choose to, please bear in mind that all your future billing will be charged to the updated payment method.

    11. If you pay through a Purchase Order (PO), you can see an input field for the PO Number. Please input the PO number against which you are placing the order.

    12. If you use a Check to pay for Motive Products, simply input Pay by Check in the PO Number field.

    13. Once all the required inputs have been entered, click the Review Order button and the Order Review page appears.

    Note: Please review all the order details such as billing/ shipping addresses, order terms, payment terms, and billing before placing the order.

    14. Once reviewed, scroll down to the Terms and Conditions section. It is required to scroll down to the bottom of the Terms and Conditions section.

    Note: This is the equivalent of the DocuSign process that you are familiar with when placing orders with Motive.

    15. Scroll down to the bottom of the Terms and Conditions section. Two checkboxes appear, asking for your consent to the order terms.

    16. Check both boxes, then click Place Order to submit your order to Motive.

    17. You are directed to the Order Confirmation screen, confirming that your order has been received by Motive.

    18. Shortly after, you receive an email confirmation with your order details and next steps.

    19. To purchase accessories such as Dashcam kits and camera mounts, click Accessories in the top header and follow the same steps.

    Finding the right cable when unsure

    1. Follow steps 1 through 5 in the above section.

    2. If you are unsure which cable to purchase for the vehicle, use our Cable Selector tool by clicking the link Find the right cable at the top of the cables page.

    3. A cable selector window pops- up as shown below. Enter your vehicle information by Make, Model, Year, or VIN. Click Add

    4. The tool shows the right matching cables for the vehicle. Select the desired quantity of the cable based on the description and image.  

    5. Once done, go back to the above section and follow steps 7 through 19.

     

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