Motive Driver App provides refrigerated (reefer) unit drivers direct access to live reefer data and historical logs. Real-time reefer data helps drivers protect temperature-sensitive cargo from costly spoilage and minimizes manual workflows during transit. Historical logs sharing speeds up documentation at the point of delivery to reduce compliance risks and customer friction.
Overview
With the Motive Driver App, drivers can view live reefer data, share historical logs, and address reefer issues on the go.
Key features include:
- Real-time visibility: Track live reefer data to proactively monitor and manage temperature-sensitive cargo.
- Historical logs access: Easily access a summary of historical temperature and humidity logs to prove compliance during transit.
- Enhanced compliance: Share reefer logs with external recipients to simplify compliance checks and speed up compliance documentation for delivery.
| Note: To access reefer data, drivers must assign the reefer asset to their vehicle for the duration of their trip. To enable this feature for your fleet, contact Motive support. |
Assigning a reefer asset to the vehicle
- Go to Motive Driver App > Status bar.
- Tap Select a vehicle.
- Tap Allow to enable Bluetooth permissions for connecting to your vehicle. This one-time step only appears if Bluetooth is disabled for the Motive Driver App.
- If you are selecting a vehicle for the first time, review the setup information. Tap Got it.
- Select a vehicle from the list.
- From Select An Accessory, pair your mobile device to the Vehicle Gateway.
- The status for your selected vehicle shows Connecting while the Motive Driver App establishes a connection.
- Once the selected vehicle status shows Connected, tap Select asset.
- Select your reefer asset from the list, or type the reefer asset code in the search bar to find and select it.
- A message pops up confirming your asset is now assigned to the vehicle.
- If you see a pop-up for Asset in use, tap Select anyway.
Unassign a reefer asset from the vehicle
- Go to Motive Driver App > Status bar.
- From the Selected asset section, tap Leave asset.
Viewing live reefer data
- Go to the Motive Driver App > Status bar.
- From the Selected asset section, tap Reefer data.
- In the Live tab, view Reefer Unit data.
- Tap any listed Zone to expand the selected option for zone data.
Viewing reefer logs
- Go to the Motive Driver App > Status bar > Reefer data.
- Tap Reefer Log.
- Select a Date and Time range and tap Create reefer log.
- From the reefer log, tap Reefer unit or any one of the listed zones to view their reefer logs in table view.
Sharing reefer logs
- Go to the Motive Driver App > Status bar > Reefer data.
- Tap Reefer Log.
- Select a Date and Time range and tap Create reefer log.
- Tap Share to share the log file with external recipients.
- Type the Recipient email in the given box.
- Tap Send to share the reefer log file.
- A message pops up confirming your reefer log file has been shared.
FAQs
Why can I not assign my reefer asset to the vehicle?
‘Select asset’ button remains disabled until you have selected a vehicle and paired it with a Motive Vehicle Gateway. Make sure your mobile’s Bluetooth is on and follow the steps for assigning a reefer asset to the vehicle.
What happens if the reefer asset is already in use on another vehicle?
If the reefer asset is currently assigned to another vehicle, an ‘Asset in use’ pop-up will appear when you try to select it. If you are sure the reefer unit should be assigned to your current vehicle, tap ‘Select anyway’ to assign it to your vehicle.
Do I need to unassign the reefer asset at the end of my trip?
Yes. Once you are done using that reefer unit, you should unassign it from your vehicle by following the steps for unassign a reefer asset from the vehicle.
Can I monitor multiple zones for a single reefer unit?
Yes. For multi‑zone reefers, each zone appears as a separate line item in the Live tab under Reefer Data. Tap any zone to expand and view the status and temperature readings for that specific zone.
Can I view historical reefer logs from previous trips?
Yes. You can view historical logs by following the steps for viewing reefer logs. You can review past temperatures, unit behavior, and other logged data for previous trips.
What information is included in the reefer logs I share?
Shared reefer logs include key reefer unit and temperature data for a selected time range. Before sharing the log file, you can tap ‘Reefer unit’ or any one of the listed zones to see the information you are sharing.
Can I share reefer logs with external recipients?
Yes. Follow the steps for sharing reefer logs.
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