Troubleshooting guide: AI Dashcam Plus Connection to Motive Driver Mobile App

If you are facing trouble connecting AI Dashcam Plus with the driver app, please follow the steps mentioned below:

Pre-troubleshooting checklist

Before troubleshooting, check the following: 

1. Confirm the Driver App version is up to date: 

• Tap the three lines in the top left corner.
• Scroll down to the Logout button. 
• Make sure the app version listed is the latest available version.

2. Ensure the Vehicle Gateway is powered on: 

• The large Alert LED below and to the right of the motive logo, and under the button, should be a steady blue.

3. Ensure Bluetooth is on your phone/tablet.
4. Please ensure that you’re using a supported device from this list. 
5. Ensure that AI Dashcam Plus has been installed as per this guide. 

Pairing AI Dashcam Plus with the Driver App: Troubleshooting Steps 

If the AI Dashcam Plus pairing or connection to the Driver App still fails, follow the steps listed below: 

1. Give the device 30–60 seconds to appear in the vehicle list in the Motive driver mobile app and try again. 

• Please refer to Connect/pair a mobile device to the Vehicle Gateway in the Motive Driver App. It will not show up in the System BLE list displayed in Settings > Bluetooth scanned devices list.

2. Confirm Vehicle Name Visibility in Vehicle list. S/N won’t be shown anywhere; please check for the vehicle name in the vehicle list.
3. Kill the application and relaunch it:

• iOS
  • From the recent applications, kill the application and reopen it.
• Android
  • From the recent applications, kill the application and reopen it.
  • Go to Settings > Apps >  and scroll down the list to Motive Driver App. 
  • Tap Storage > Clear Data/ Clear Cache.

4. If none of these steps work, restart the mobile device and reopen the Motive Driver App.
5. Check other Bluetooth connections. Ensure the phone isn’t connected to another device that could block pairing.
6. Re-enable Bluetooth. Turn Bluetooth off and then turn it ON again.
7. Verify app permissions. Allow Bluetooth (and Location, if requested) for the Motive Driver App.

• Android
  • Bluetooth
    • Go to Settings > Connections > Bluetooth. 
  • Location
    • Go to Settings > Location.
    • Go to Settings > Apps.  Scroll down to Motive Driver app > App Permissions > Location.
• iOS
  • Bluetooth
    • Go to Settings > Bluetooth. 
      • Additionally, please make sure these are enabled too:
        • Go to Settings and scroll down to Motive Driver App in the list. 
        •  In the Allow Motive Driver to Access settings, make sure Bluetooth is turned on
  • Location
    • Go to Settings > Privacy & Security > Location Services.
    • Go to Settings and scroll down to Motive Driver App in the list.  In the Allow Motive Driver to Access settings, make sure Location is turned on. 

8. Try a different device. Use another phone/tablet to rule out device-specific issues.
9. If the Vehicle Gateway Connectivity LED (looking down) is red or the device still does not connect, contact Motive support for further assistance.

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