This article explains how to install, set up, and log in to the Motive Driver App. Proper setup ensures smooth operations, secure access, and compliance support for drivers.
Overview
The Motive Driver App provides drivers with easy access to essential compliance and tracking tools. Whether you're installing the app for the first time or updating to the latest version, this guide will walk you through each step to ensure smooth setup and operation. Key features include:
- Secure access: Sign in securely using either your email or company credentials, ensuring your account is protected and access is streamlined.
- Automatic updates: Stay current with the latest features and improvements by enabling auto-updates, so you never miss a crucial app enhancement.
Downloading the app
In the App Store (iOS) or Google Play Store (Android), search for Motive Driver
- Tap Download or Install
- Open the app once it’s installed
Recommended device specifications:
- iOS: Version 16.0 or later
- Android: Version 8.0 or later
- Devices with at least 2GB RAM and stable internet connectivity
Logging in
- Open the Motive Driver App
- Select Region.
- Tap Log In on the welcome screen
- Choose a login method: email/username or Single Sign-On (SSO)
Logging in with email or username
- Enter your Email or Username.
- Enter your Password.
- Tap Log In.
Logging in with Single Sign-On (SSO)
- Tap Single Sign-On.
- Enter your Company Email.
- Follow the prompts to complete login.
Resetting your password
- Tap Forgot your password?
- Enter your registered email and tap Send.
- Follow the reset instructions sent to your inbox.
Check the app version
1. Log in to the Motive Driver App and tap the hamburger icon at the top left corner.
2. Scroll down to view the App version displayed under the Log out button.
Updating the app
iOS:
- Go to Settings > App Store > App Updates
- Toggle on App Updates
Android:
- Open the Google Play Store
- Go to Profile > Settings > Network Preferences > Auto-update apps
- Choose your preferred option
Manual updates
- Open the App Store or Google Play Store
- Search for Motive Driver
- If an update is available, tap Update
Signing out
- Tap the Menu icon in the app.
- Scroll down and tap Log out.
- Creating an account
If you don’t have a Motive driver account:
- Open the Motive Driver App.
- Tap Create Account.
- Enter the required information.
- Check the box to accept the terms of service and privacy policy, and tap Next.
- Enter the company information and tap Next.
- Select the Home Terminal Time Zone and Cycle Rule.
- Select the Cargo Type and tap Done.
FAQs
Can I log into the Motive Driver App on two devices at the same time?
No. You can only be logged into one device at a time. If you log into a second device, the system will automatically log you out of the first. We recommend logging out of the first device before switching to avoid data loss or unsynced information.
How do I know which duty status to select?
Choose based on your activity:
- Driving: when operating the vehicle.
- On duty: for work tasks.
- Sleeper berth: when resting in the truck.
- Off duty: when not working.
Can I change my duty status while the vehicle is moving?
No. The vehicle must be fully stopped to change status manually.
What happens if I forget to change my duty status?
You can edit past entries and add an annotation. Drive time cannot be changed.
What is the difference between Yard Move and Personal Conveyance?
A yard move is for work-related movement on private property. Personal conveyance is for approved off-duty personal travel.
Why can’t I edit my drive time?
Federal ELD rules prohibit this. You can add an annotation, but not change the time.
What if I see unassigned driving time in my logs?
Review the segment. Claim it if it’s yours, or annotate it if it’s not.
Unable to Login in to the Driver App
- Restart the mobile device (power it off and then power it on).
- Confirm your connectivity with a stable internet connection.
- Open the Play Store/App Store to ensure your Driver App is up to date.
- Log in to your Driver App and ensure you use the correct Username and Password.
| Note: If the issue continues, please share a screenshot or a small video of the App behavior and email it to support@gomotive.com to get it resolved. |
What is the Driver App update process?
- At Motive, we roll out app updates gradually so that we can catch any issues early and create fixes before it roll out to all fleets. We do this by releasing the update to a small percentage of users first, typically 1%, 2%, 5%, 10%, 50%, and finally 100%. This approach allows us to test the app on a small group of users before releasing it to a larger audience.
- In the event that we encounter a bug or issue during the rollout of a new app version, we will stop the update. This is to prevent any further issues from affecting more users. Once the issue has been identified and resolved, we will resume the update rollout process.
- Android and iOS devices behave differently when it comes to updating apps. On Android, if we release an update to only 1% of users, only 1% of users will be able to update their app. The remaining users will continue to see the last available version as the latest version.
- In contrast, on iOS, if we release an update to 1% of users, the application will be automatically updated for the 1% of users. However, the remaining 99% of users will still have access to the latest version and can download it regardless of whether the app has been released to 100% of users or not. Even if we have stopped the update, users can still download the latest application version manually.
- Our recommendation is to turn on auto-update for the Motive Driver App so you never miss a single update and don’t have to worry about manually updating each time. This can be configured by following the instructions below
"Logged into another device" error message on the Driver's App
You receive this error if you are logged in on multiple devices or if you uninstall the app without logging out. To resolve the error:
1. Click on the 'Continue anyway' button.
2. The driver app will show you the prompt 'Are you sure you want to continue?' Select YES/NO.
| Note: If you select 'YES', you will lose your unsaved data/logs. |
Can a driver have the Motive Driver App installed on both their phone and tablet at the same time?
Logging in on another device automatically logs drivers out from the previous device. Drivers can only log in with one device at a time.
How to upgrade Android OS?
The minimum requirement for Android devices supported by the Motive Driver app is Android OS version 9.0. If your device is an older OS version, update your device to gain access to all the latest updates and features.
To upgrade your device’s OS, please follow these simple steps below:
1. Make sure your device is connected to Wi-Fi.
2. Please ensure you have a strong internet connection.
3. Open the Settings app on your device.
4. Scroll down and select About Phone or Software Update depending on your device.
5. Tap on Check for Updates.
6. If an update is available, an Update button will appear. Tap on it.
7. Depending on the OS, you'll see Install Now, Reboot and install, or Install System Software. After selecting the option available to you, your phone will reboot and initiate an OS upgrade.
We decided to stop supporting older versions of OS to protect our Android users given that Google, the company looking after the Android operating system, stopped offering support for older OS versions. This means that there have been no updates for this version of the operating system, including some critical security fixes.
| Note: The upgrade process is similar for all Android devices, although the interface might vary. If your device fails to check for updates, it could be a possibility that your mobile device doesn't support the latest Android OS versions. In such cases, you should look for updates by searching the web using the mobile device Make and Model or you can upgrade your device. |
Can a driver work with multiple companies using the Motive Driver App?
Yes, a driver can work with 2 different companies using the Driver App, but the driver needs to keep 2 separate accounts. The driver needs to have a different login for each of the companies.
How can I switch my Driver App account to another company?
The Driver App allows you to continue enjoying its features even when switching to a new company. Once your Driver account is linked to a company, your company’s information is reflected in your logs.
Switch to Another Company
-
Deactivate your current account: Contact your fleet admin or Dispatcher to deactivate your driver account with your current company.
- Alternatively, you can call our 24/7 Support at (855) 434-3564 to deactivate your account.
- Create a new account: After deactivation, sign up for a new driver account and connect it to your new company.
| Note: Your logs remain your property. Even after account deactivation, you can request Support to send your logs from the past six months to your preferred email address. |
Can the Driver App work without a subscription?
Yes, the Driver App can work without a subscription. You can sign up for the app for free and access basic features without a subscription.
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