Driver Logs

Electronic logs help record Hours of Service (HOS) data and ensure regulatory compliance. The Motive Driver App allows drivers to manage their logs efficiently for accurate record-keeping and smooth fleet operations.

Overview

The Motive Driver App makes it easy to view, edit, certify, and share your HOS logs. With its intuitive interface, you can manage your logs efficiently, stay compliant, and streamline the inspection process. Key features include:

• Automatic record-keeping: The app automatically tracks your driving time, reducing the chances of manual errors and ensuring accurate log entries.
• Easy access and editing: Review and update your logs directly within the app, making it simple to correct any mistakes and keep your records up-to-date.
• Compliance support: The app helps you meet both federal and regional HOS regulations, keeping you compliant across different jurisdictions.
• Quick data sharing: Easily send your logs for roadside inspections or audits, ensuring a smooth and fast process during compliance checks.

Basics

Electronic logs (e-logs) are digital records of your HOS activity. They replace paper logs and serve as your official logbook. The Motive Driver App:

• Automatically records driving time.
• Allows manual entry for other duty statuses.
• Helps ensure logs are complete and accurate.

Accurate logs support fleet compliance and help prevent violations.

Viewing logs

1. Go to the Motive Driver App.
2. Tap Logs from the home screen or the main menu.

3. Tap the log for Today to view your log for the current day. 

Note: Before viewing the current date's log, you have to sign and certify all previous logs.

3. Select any date from the Last 14 Days section to view old logs.

Note: You can view logs older than the last 14 days on the Motive Fleet Dashboard. Contact your fleet manager for access to older logs.

Editing and annotating logs

1. Go to the Motive Driver App > tap Logs.
2. From the Logs screen, tap the date of the log you want to edit.

3. Select the status entry you want to edit and tap Edit.

4. Select the duty status you want to add. 

5. Move the slider or manually input the Start Time and End Time for the duty status you added.
6. Add Notes to explain the change in duty status. 
7. Tap Save to confirm the log changes.

Keeping accurate logs helps prevent violations and ensures compliance during inspections.

 

Note: Drive time is recorded automatically, and it cannot be edited afterward. If your fleet manager suggests an edit, you’ll receive a prompt to Approve or Reject the change. All changes must include a reason to remain compliant with electronic logging device (ELD) regulations.

Adding a form 

Adding a Trailer

1. Log in to Driver App and tap on Logs on the main screen

2. Tap on your desired log.

3. Tap on the Form tab.

4. Tap on Trailers.

5. Under the General tab, add Trailers.

6. Click on the Save button.

Adding Shipping Details

1. Repeat steps 1 to 3 from the above section.

2. Click on Shipping Documents.

3. Under the General tab, click on the Shipping Documents and add numbers.

4. Click on the Save button.

Carry over trailer & shipping details 

1. Log in to the Driver App and tap on Logs.

2. From the Logs screen, click on the log you want to carry over the trailer and shipping details for.

3. Click on the Form tab.
4. A banner appears at the top with a Yes or No option to confirm if you want to carry over Trailer & Shipping Docs from Yesterday’s log. Tap Yes to confirm.

Manually Add or Edit Odometer Readings 

1. Log in to the Driver App and tap on Logs on the Home screen.

2. Tap on the desired log entry.

3. Tap on the Form tab.

4. Tap on Odometers.

 

5. Enter the accurate Odometer values in the fields provided.

 

6. Click on the Save button in the top-right corner to save the changes.

Signing logs

1. Go to the Motive Driver App > tap Logs.
2. From the Logs screen, select the log you want to certify.

3. Tap Sign.

4. Tap Sign Log.

5. Draw your signature in the given box.

6. Tap Clear Signature to redraw. 
7. Tap Agree to certify the selected log.

Certifying confirms your log is complete and correct. Uncertified logs may lead to compliance issues.

Signing multiple logs at once 

1. Go to the Motive Driver App and tap Logs.

2. From the Logs screen, select all the logs you want to certify.

   

3. Tap Agree.

   

4. If you have the Compliance tab on your Driver App home screen, go to Unsigned logs > Agree.

   

   

Accessing and signing logs older than 14 days 

To access and sign logs older than 14 days, you need to sign in using the Motive website with Driver App login credentials.  

1. Go to https://gomotive.com/ and click on Login.

2. Log in to your Motive Driver account.

3. Click Logs on the left-hand side menu. This shows all your past logs. 
4. Select the log you want to sign. 
5. Click Sign.

6. Enter your sign and click Save. 

Viewing and correcting logs with form & manner errors

1. Go to the Motive Drive App > tap Logs. 
2. From the Logs screen, tap any log with a red exclamation mark (!). This mark indicates logs with form and manner errors or HOS violations.

3. Tap Form to view and add the missing information. 
4. The fields with a red exclamation mark (!) show missing information. Tap each field to add or correct the required information.

5. Tap Save to update your log and remove the error.

Note: If you use the Motive Vehicle Gateway the Distance and Odometers fields will automatically fill out at the end of the day.

Sending logs

1. Go to the Motive Driver App > tap Logs.
2. From the Logs screen, select one or multiple logs to send.

3. Tap Send.

4. Type the Recipient Email and add an Official Comment if required. 
5. Tap Send to email the log file.
6. Tap Preview to view the log information. 

Note: For roadside inspections, use Inspection Mode to send logs via web service, email, USB, or device display.

Downloading Logs 

To download your logs, log in to your Driver Account through a web browser.

1. Log in to the Driver Dashboard using the driver's credentials.

2. Click Logs.
3. Mark the checkbox next to the desired logs and click Download > United States or Download > Canada. 
4. The selected logs and inspection reports are downloaded in a PDF file.

Note: In case a driver account is deactivated and the logs are required, contact support.

Downloading logs older than 14 days 

1. Log in to Motive Fleet Dashboard using your Driver account.

2. Select Logs on the left-hand side menu. 
3. Select the log you want to download. 
4. Click Download, and it will be downloaded to your device.

Switching vehicle mode 

1. Open the Motive Driver App and tap on Logs.

2. Tap on Current Vehicle.

3. On the Select Vehicle page, select the vehicle you want to switch the mode for.

4. Tap Accept on the prompt with Use your Bluetooth.

5. Once you establish the Bluetooth connection with your Vehicle Gateway, return to the Home screen and the Driver Hub.

6. Place your thumb on your Duty Status and swipe up.

                                           

7. Choose among the two options, Regulated or Unregulated.

Note: Before you switch the mode, please make sure your vehicle engine is off, and the Vehicle Gateway LEDs are blinking green (if you do not see the Vehicle Gateway LEDs blinking green, refer to this troubleshooting guide-Vehicle Gateway issues.) This ensures the telematics data is accurately recorded on the ELD outputs (i.e., log pdf, output file).

8. Switch the prompt and hit Yes. It takes around 5-10 secs to update the mode successfully.

9. Hit Done or close the prompt to see the updated mode.

Note: Select an appropriate duty status before driving in Unregulated mode and annotate your logs as Unregulated driving. This will give additional context to DOT officers during roadside inspections.

Automatically recorded and ignored drive time

• Automatically recorded drive time: The app sets your status to driving when the vehicle moves. This time is locked and cannot be edited.
• Ignored drive time: When the vehicle moves while you are not logged into the app, the recorded drive time can be ignored. These entries are flagged and appear in your logs.

Review the ignored drive time with your fleet manager to resolve discrepancies.

Motive users can not edit automatically recorded drive time to a Special Duty Status (SDS), such as Personal Conveyance (PC) and/or Yard Move (YM) in accordance with FMCSA regulations.

• However, Drivers can add annotations directly to their automatically recorded trips within the Motive Driver App to label these events.
• Law enforcement officials can view these annotations during roadside inspections.
• Automatically recorded driving time is recorded using the Motive Vehicle Gateway.

To add an annotation to a log, follow these steps. 

Undo accidentally claimed unidentified trips

1. Log into the Driver App and click on Logs.

2. Select the log that you want to edit by tapping on it.

3. Tap on Undo to remove the erroneously claimed driving event from your logs.

4. Tap on Edit to change the notes or locations on the duty status event.

FAQs

 

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