Audience | Drivers |
Applies To | Motive Dashcam |
Answer
Videos requested via Motive Dashcams are received within 5 minutes. If the video request takes 24 hours or more to complete, it's typically due to:
- The Vehicle Gateway is connected to a light duty vehicle and is in low power mode.
- The location doesn’t have an active cellular connection.
Note: To get your requested video faster, make sure your Vehicle Gateway is connected to a stable cellular network and ensure the vehicle's engine is on once you submit a request. |
Related Content
Was this article helpful?
9 out of 11 found this helpful