My transactions are getting declined at a Pilot/PFJ location; what do I do?

Audience	Drivers
Applies To	Motive Cards

 

Symptom

• Transactions declined at the Pilot/PFJ location

 

Cause

• Some Pilot/Flying J locations aren't configured to process credit cards.

 

Solution

1. For locations that support chip transactions, insert the chip, pick the fuel type, and pay.
2. If you’re getting a decline message with an Invalid Amount or any related decline message:

• Download the Pilot Flying J - myRewards Plus App on your phone, add your Motive Card to the App, and use the Motive Card via In-App Mobile Fueling, OR
• Go inside to the cashier to pay.

Learn more about the App here. Quick links to download the App: iOS or Android.

 

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