My transactions are getting declined at a Pilot/PFJ location; what do I do?

    Audience  Drivers 
    Applies To  Motive Cards 



    • Transactions declined at the Pilot/PFJ location



    • Some Pilot/Flying J locations aren't configured to process credit cards.



    1. For locations that support chip transactions, insert the chip, pick the fuel type, and pay.
    2. If you’re getting a decline message with an Invalid Amount or any related decline message:
    • Download the Pilot Flying J - myRewards Plus App on your phone, add your Motive Card to the App, and use the Motive Card via In-App Mobile Fueling, OR
    • Go inside to the cashier to pay.

    Learn more about the App here. Quick links to download the App: iOS or Android.


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