Cannot see Driver's Logs (Logs not synced)

Symptoms

The Fleet Admin is unable to see Driver's Logs on the Fleet Dashboard.

Cause

• Unstable internet connection.
• Driver is not logged in with the right credentials.

Solution

1. Log in to Dashboard and click the Admin icon in the left-hand side menu.

2. Check the Last Active column, to confirm when was the last time the Driver connected to their Motive Driver App.

• If the Last Active column doesn't show the current Date/Time, advise the Driver to login using the right credentials.
• Even if the Driver is logged into the Motive Drive App with the right credentials, ask him to log out and log in once again. 
• Also, ask the driver to make sure he has a strong internet connection to get his logs synced.

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