1. Motive Help Center
  2. Fleet Managers/Admins
  3. Safety & Cameras

    Cannot see Driver's Logs(Logs not synced)

    Updated
    Audience Fleet Admins, Fleet Managers
    Applies to Fleet Dashboard

     

    Symptoms

    The Fleet Admin is unable to see Driver's Logs on the Fleet Dashboard.


    Cause

    • Unstable internet connection.
    • Driver is not logged in with the right credentials.

     

    Solution

    1. Log in to Dashboard and click the Admin icon in the left-hand side menu.

     

    003.png

    2. Check the Last Active column, to confirm when was the last time the Driver connected to their Motive Driver App.004.png

    • If the Last Active column doesn't show the current Date/Time, advise the Driver to login using the right credentials.
    • Even if the Driver is logged into the Motive Drive App with the right credentials ask him to log out and login once more. 
    • Also, ask the Driver to make sure he has a strong internet connection to get his logs synced.

     

    Related Content

    Was this article helpful?

    Share this with others