Motive Card generates an invoice at the end of every billing cycle & sends it to the billing email recipients on the account. If you did not receiv...
Troubleshooting
Invoice Not Received for Motive Subscription
Why am I unable to share live location?
Audience Fleet Admin, Fleet Managers Applies to Fleet Dashboard Answer Fleet Admins and Fleet Managers can share the live location of th...
High Wi-Fi Data Consumption
If your Wifi consumed automatically and you do not have enough data, back-end apps may have access to the Vehicle Gateway's Wifi hotspot. Ensure th...
Camera is not working, solid white light
Solid white light on Smart Dashcam most of the time indicates storage issues and requires further investigation by the safety team. Get in touch wi...
Special Duty Status (YM/PC) & Driving Status Gets Cleared After 6 Minutes of Idling
If the driver does not confirm their status when prompted after 5 minutes of idle time, their yard move (YM) or personal conveyance (PC) gets clear...
ELD Malfunctions/DD Codes
Red, orange, or yellow dot displays in the diagnostics field in Driver App.Codes with numbers like Code 1, Code 2, Code 3, Code 4, Code 5 and Code ...
Viewing unbounded/in progress trips in the Fleet Dashboard
To view unbounded/in progress trips in the Fleet Dashboard: Log in to the Fleet Dashboard and go to Fleet View > Trips. Click Statuses > In Progres...
Cannot see driver's logs (logs are not synced)
If a fleet admin is unable to see the driver's logs on the fleet dashboard, there could be two reasons: Unstable internet connection.Driver is not ...
The Driver can not Sign in to the Vehicle
Symptoms: Driver cannot sign in to the vehicle The driver is unable to sign in to the vehicle Cause Driver’s profile is not set to ELD mode So...
Conflicting driving event/existing trip error while assigning driving events
If fleet managers are unable to assign driving events to a driver and get an error of a conflicting driving event or existing trip, there could be ...
Logs are not updating drive time
If the Vehicle option is not available in the Driver App, and the Driver is unable to connect to the Vehicle Gateway, follow the steps below: Log ...
Failed login to Motive Shop
If your login to the Motive Shop has failed, this could happen due to either of the following issues:Company account eligibility Your company accou...
Increasing Wi-Fi Speed/Threshold for a vehicle If Wi-Fi Is throttled
If the Wi-Fi hotspot speed is slow, the Driver has used 50% or more of the allotted data. Follow the steps below to Log in to the Motive Fleet Dash...
Request Video feature not available
If the request Video option is not available on the Fleet Dashboard, the feature might not be enabled. Follow the steps below to enable the request...