Motive Card generates an invoice at the end of every billing cycle & sends it to the billing email recipients on the account. If you did not receiv...
Troubleshooting
Invoice Not Received for Motive Subscription
Why am I unable to share live location?
Audience Fleet Admin, Fleet Managers Applies to Fleet Dashboard Answer Fleet Admins and Fleet Managers can share the live location of th...
High Wi-Fi Data Consumption
Symptoms Wifi consumed automatically Not enough data Causes Back-end apps have access to wifi hotspot Solution Ensure that the other Appli...
Camera is not working, solid white light
Solid white light on Smart Dashcam most of the time indicates storage issues and requires further investigation by the safety team. Get in touch wi...
Special Duty Status (YM/PC) & Driving Status Gets Cleared After 6 Minutes of Idling
Audience Drivers Applies to Driver App Symptoms: Drivers need to reconfirm their duty status after 5 minutes of idle time. If the ...
ELD Malfunctions/DD Codes
Audience Drivers Applies To Driver App Symptom(s): ELD Malfunctions/ DD Codes Red, orange, or yellow dot displays in the diagnostics...
How to view unbounded/in progress trips on Fleet Dashboard?
Steps: Viewing unbounded/in progress trips on Fleet Dashboard 1. Log in to the Fleet Dashboard and select Fleet View from the left-hand side menu...
Cannot see Driver's Logs (Logs not synced)
Symptoms The Fleet Admin is unable to see Driver's Logs on the Fleet Dashboard. Cause Unstable internet connection. Driver is not logged in with t...
The Driver can not Sign in to the Vehicle
Symptoms: Driver cannot sign in to the vehicle The driver is unable to sign in to the vehicle Cause Driver’s profile is not set to ELD mode So...
Conflicting Driving Event or Existing Trip Error while assigning driving events
Symptoms: Unable to assign driving events to a driver and getting an error of Conflicting Driving Event or Existing trip. Cause: Existing Manual Dr...
Logs are not updating drive time
Symptoms: Logs are not updating drive time Vehicle option is not available in Driver App. Driver is unable to connect with ELD. Cause Unkn...
Failed login to Motive Shop
Symptoms: Failed login to Motive Shop Your login to the Motive Shop has failed. Cause This could happen due to either of the following issues: ...
Unable to view IFTA distance summary Archiving, subscription feature no longer available KITA-219
Symptoms: Unable to view IFTA distance summary Want more options for Safety Causes: Customer on Starter subscription Solution: Customer needs...
How to Increase Wi-Fi Speed/Threshold for a Vehicle If Wi-Fi Is Throttled?
Symptoms The Wi-Fi hotspot speed is slow. Cause The Driver has used 50% or more of the allotted data. Solution If you ha...
Request Video feature not available
Symptom: Request Video feature not available The Request Video option is not available on the Fleet Dashboard. Cause The Request Video feat...