If fleet managers are unable to assign driving events to a driver and get an error of a conflicting driving event or existing trip, there could be an existing manual drive time during the same time as the unidentified trip.
To resolve this, follow the steps below:
- Log in to the Fleet Admin Dashboard and go to Compliance > Logs.
- Select the driver's log for the day where an error of a conflicting driving event/existing trip is occurring.
- Confirm if there is an existing manual driving period or a mistakenly claimed driving period for that day.
- Once you find any manual drive time, double-check if it is for the same period that you are trying to reassign the unidentified driving event for.
- In case of a claimed driving period, re-assign it back to unidentified.
- If yes, you can simply go ahead and change the manual driving to off-duty and ask the driver to accept the changes made, or ask the driver to change it to off-duty on his driver app.
- Once the edit has been made, try to reassign the driving event that was giving an error.
- This should allow you to assign the driving event.
| Note: In case there is no manual driving during the same time, there would be either an unbounded, interrupted or in progress driving event for the same vehicle for the current/past quarter which would have to be fixed in order to assign this event. |
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