1. Motive Help Center
  2. Fleet Managers
  3. Account Setup for Fleet Managers

    Logs are not updating drive time

    Updated
    Audience Fleet Admins, Fleet Managers
    Applies To Fleet Dashboard

     

    Symptoms: Logs are not updating drive time 

    • Vehicle option is not available in Driver App. 
    • Driver is unable to connect with ELD.

     

    Cause

    • Unknown

     

    Solution

    1. Log in to the Fleet Admin Dashboard and click the Admin icon. 

    Step_1.png

    2. Drivers page displays. Click Edit Account from the Options drop-down menu from the driver's profile.

    23.png

    3. On the Edit Driver screen, scroll down to Hours of Service Compliance section and change the compliance mode from Electronic Logbook to ELD mode. 

    4. Click Save. 

    3_4.png

     

    Related Content

    Share this with others