If a fleet admin is unable to see the driver's logs on the fleet dashboard, there could be two reasons:
- Unstable internet connection.
- Driver is not logged in with the right credentials.
Follow the steps below to troubleshoot:
- Log in to Dashboard and go to Admin > Drivers.
2. Check the Last Active column to confirm when the driver last connected to their Motive Driver App.
- If the Last Active column does not show the current Date/Time, advise the Driver to log in using the right credentials.
- Even if the Driver is logged into the Motive Drive App with the right credentials, ask them to log out and log in once again.
- Also, ask the driver to make sure they have a strong internet connection to get his logs synced.
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