Cannot see Driver's logs(Logs not synced)

    Audience Fleet Admins, Fleet Managers
    Applies to Fleet Dashboard

     

    Symptoms :

    Unable to see Driver's logs on dashboard.


    Cause:

    • Unstable internet connection.
    • Driver isn't logged in with right credentials.

    Solution : 

    1.  Login to Dashboard and click on the human icon.
      Screenshot (91).png
    2. Check the last active time under drivers name.
      Screenshot (92).png
      If the last active time doesn't show the current date/time, advise the driver to login using right credentials. (If driver is logged in with right credentials still ask him to re-login)
      Also ask the driver to make sure he has a strong internet connection to get his logs synced.

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