The XHR file is a valuable resource that contains all the data for the network calls made from the client to the server. It can be used to request and troubleshoot data from a web server, making it especially useful when diagnosing issues. For example, if a Fleet Admin or Manager is unable to deactivate a specific user and the issue cannot be reproduced on the Motive end, obtaining an XHR file from the user can help the Motive Engineering Team gain insights into the user's experience and pinpoint the root cause of the problem.
Downloading network XHR file
1. Log in to the Fleet Dashboard using a web browser.
2. Right-click anywhere on the page and select Inspect, or press F12/Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac) to open Developer Tools.
3. In Developer Tools, go to the Network tab.
4. Click on the XHR filter to display only XMLHttpRequests.
5. Reload the page and perform the steps where you are facing the issue.
6. After reproducing the issue, click the download/export button (hover tooltip: “Export HAR”) to download the file.
7. Save the HAR file to your computer and share it with the Motive Support team for further analysis.
Share this with others