| Audience | Fleet Admins/Managers |
| Applies To | Fleet Admin Dashboard |
Introduction:
The XHR file can be used to request data from a web server. It contains all the data for the Network calls being made from client-end to server-end.
Scenario:
If a Fleet Admin/Manager is unable to deactivate a specific user and the issue can't be reproduced on the Motive end, requesting an XHR file from the user can help troubleshoot the problem for the Motive Engineering Team
By analyzing the XHR file, we can gain valuable insights into the user's specific experience and potentially pinpoint the root cause of the issue, even if it's not reproducible on Motive's end.
Steps:
- Open the Motive Dashboard webpage in Web Browser and log in.
- Right-click anywhere on the page and select "Inspect" or press F12.
- Go to the "Network" tab.
- Reload the page and perform the steps where you are facing the issue.
- Once done, you will be able to see a small download button in the center of the inspect tab which can be clicked to download the XHR file in.HAR format.
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