| Audience | Drives, Fleet Admins |
| Applies To | Motive Cards |
Introduction
A new in-report message appears when total spend values in different tabs don’t match
What’s New?
The new feature explains that the Vehicle, Driver, and Group tabs show actual transaction amounts (posted date), while the Category and Card tabs sum individual line items, causing small differences. This helps customers understand discrepancies and reduces inquiries.
How does this help our customers?
- Reduces confusion around total spend discrepancies.
- Helps fleet managers reconcile spending more efficiently.
- Enhances transparency by explaining how different tabs calculate totals.
- Minimizes support requests related to spend summary mismatches.
Rollout Plan or Feature Go-Live date?
This feature has been rolled out to all Motive Cards customers globally on 6/3/2025. No subscription is required.
FAQs:
Why do the totals in the Spend Summary differ?
The Category and Card tabs sum transaction line items, while the Vehicle, Driver, and Group tabs reflect posted transaction amounts.
Will this message appear all the time?
No, the message will only appear when discrepancies are detected.
Can I disable this message?
No, this message is automatically displayed when relevant.
Help Center Resources:
Paste the relevant Help Center article link(s) as a bulleted list.