Introduction
The Enhanced Alert Visibility feature is an end-to-end redesign of the alert experience, designed to ensure that companies can easily verify that the right people are getting the right alerts. This feature focuses on making alert management clearer, more flexible, and easier to scale.
What’s New?
- Alert Summary Page: Now includes detailed lists of triggering entities and recipients, plus a timestamp for when the alert was sent.
- Alert Settings View: A new, detailed page is introduced where all settings for an alert can be viewed at a glance, eliminating the need to dig through lists of entities and fleet users.
- Alert Creation: A redesigned flow with separate sections for triggers, recipients, and delivery methods offers better clarity and control. Descriptions are also now provided for each alert type in the creation menu.
- Entity Selection: Entity selection is designed to scale, offering improved select-all functionality for all groups, drivers, vehicles, or assets independently.
- Recipient Configuration: Alerts recipients can be set by role, and an exclusion list is introduced so that individual fleet users can be excluded as recipients even if their role is included. The “Notify relevant driver” box allows an alert to be sent to a driver who has triggered the alert or who is connected to the vehicle or asset that triggered the alert.
How does this feature help users?
- Increased Confidence: Customers gain greater confidence in the efficacy of their alerts.
- Reduced Management Overhead: Users can create and manage fewer alerts.
- Always Up-to-Date Alerts: The tedious work of updating alerts due to personnel changes is eliminated when using role-based recipients.
- Simpler Troubleshooting: Alert troubleshooting for admins is much simpler due to the new visibility features.
Rollout Plan or Feature Go-Live date?
Starting the phased roll-out on: 02/10/2026
FAQs
Do these new features apply to existing alerts or just new alerts?
All existing alerts will be migrated to the new user interfaces and experience.
Will the settings for my existing alerts be changed?
Aside from the ‘Notify relevant driver’ checkbox, there will be no changes to existing settings for any company’s alerts.
What happens to existing alerts that have drivers or groups selected as recipients?
Alerts that have been set up with groups or drivers as recipients will be migrated so that their “Notify relevant driver” checkbox is checked. Fleets will not experience any change in functionality as a result of this migration, as drivers have always only been able to receive alerts related to their own activities.
How can fleets begin to use roles to designate recipients?
Fleets may opt in to using roles to define their recipients by editing an existing alert or creating a new alert (and deactivating the old one). Fleets should ensure that fleet users have their roles associated with the correct groups.
Why does the Last Sent column on the alerts homepage have no data for some alerts?
The Last Sent column is new and will populate when triggered. Alerts that are uncommonly triggered may take longer to populate. This could be due to the nature of the event (e.g., a collision) or very specific settings (e.g., limited to certain geofences, times of day, or severities). Some alerts cannot report Last Sent information, and these are indicated in the column. Motive is working to ensure all alerts can report when they were last sent.
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