Introduction
The Motive Support Portal gives Fleet Managers and Fleet Admins a unified, self-service hub to create and track support cases directly from the Motive Dashboard. It streamlines how customers get help by bringing case management into the same tools they use every day.
What’s New?
With the enhanced Motive Support Portal, fleet users can now independently create, view, and manage support cases without contacting the Motive Support team by phone or chat. Once access is enabled by a Fleet Admin, users can:
- Access the Support Portal from the question icon in the Motive Fleet Dashboard and be redirected directly to the support portal
- Create new cases and add up to three collaborators (fleet users) to the case.
- Specify request type, and if Device is selected, specify Device Type and search by Device / VIN / Vehicle ID to link the correct hardware.
- Track case progress and communication in a single feed, including case comments and email updates, and optionally close the case themselves using Close Case.
How does this help our customers?
- Simplified access and authentication: SSO with Fleet Dashboard credentials eliminates the need for separate Support Portal logins and password management.
- More effective support requests: Structured fields and the ability to link specific vehicles/devices (via Device Type and Device / VIN / Vehicle ID) ensure Support receives accurate, actionable details.
Rollout Plan or Feature Go-Live date?
Feature Launch Date: 02/05/2026
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