Accept and Complete a Dispatch

A Dispatcher assigns the loads/dispatches to either a driver, a vehicle, or both. If a Dispatch is assigned to the vehicle only, the next driver who connects to that vehicle can see the load on their Motive Driver App under dispatches. However, if the load is assigned to the driver, accepting the load does not mean it is active until the driver selects that load and marks it as active.

Accepting a Dispatch on the Motive Driver App

1. Log in to the Motive Driver App and tap the Menu.

   

2. Tap Dispatches.

   

3. Find dispatches with To review status and tap Review and Accept for the dispatch that you want to accept.

   

4. View dispatch details and tap Accept.

   

5. Tap Accept to confirm acceptance of the selected dispatch.

   

   Note: As a next step, you can now start the Dispatch whenever you’re ready to work on this particular Dispatch.

6. Accepted status shows that the dispatch has been accepted. 

   

Completing a dispatch through the manual form

1. Log in to the Motive Driver App and tap the Menu.

   

2. Tap Dispatches.

   

3. Find Scheduled dispatches and click Start Dispatch.

   

4. Click Start Dispatch.

   

5. Once your dispatch is active and you have reached the geofenced stop location, click Arrive to unlock your first form.

   

6. Click Info.

   

7. Fill out the Info form.

   

8. Attach the required images and click Submit.

   

9. Once you have completed the Info forms for all your stops, click Depart. 

   

10. Click Okay.

    

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