Real-Time Vehicle Gateway Disconnects feature

The Real-Time Vehicle Gateway Disconnects feature allows you to view and add notes to disconnected Vehicle Gateways in your Fleet Dashboard. You can also set up email alerts that instantly notify you when the Vehicle Gateway gets disconnected, empowering you to help drivers reconnect, stay compliant, and prevent issues down the road.

Note: This feature is currently only available for certain users for beta testing. This functionality is only available for drivers that are using Vehicle Gateway Model LBB 3.6 (and above). The existing disconnect functionality for older Vehicle Gateway models remains unchanged.

Viewing real-time Vehicle Gateway disconnects 

1. Log in to the Fleet Dashboard and click Compliance.
2. Click Disconnects.
3. In the Disconnects tab, you can view the status of each vehicle gateway under the Status column.

• Resolved: This means the Vehicle Gateway is no longer disconnected, and the device has been reconnected.
• Unresolved: This means the Vehicle Gateway is currently disconnected and has not been reconnected yet. This unresolved status will only be available for Vehicle Gateways LBB 3.6 on the latest firmware.

Adding notes to the Vehicle Gateway disconnects 

In the detailed disconnect view, fleet users can now add notes to explain the reason for the disconnect or add additional information related to the disconnect by following these steps. 

1. Log in to the Fleet Dashboard and click Compliance.
2. Click Disconnects.

3. Select any entry you want to add a note to. 

   

4. Click + Add note.

   

5. Type the note and click Add Note.

   

Viewing the last Dashcam image for Vehicle Gateway disconnects

Fleet Managers can also view the last dashcam image before the Vehicle Gateway disconnects for better context. Fleets that do not have dashcams will not see this section.

1. Log in to the Fleet Dashboard and click Compliance.
2. Click Disconnects.

3. Select any entry you want to view the dashcam image for. 

   

4. Scroll down to Last Dashcam Image.

   

Vehicle Gateway disconnect alerts 

Fleet Admins can also set up email alerts that instantly notify them when the Vehicle Gateway gets disconnected. Click here to learn how to set up alerts for Vehicle Gateway disconnects.

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