Asset Gateway Low Battery issue

    Audience Drivers
    Applies To Asset Gateway



    • The Asset Gateway unit continues to have a battery lower than 10% for a long period of time.



    • Incorrect Asset Gateway installation 
    • Battery might not be charged properly 



    Incorrect Asset Gateway installation 

    Ensure the unit has been installed correctly either for solar or cable installations 



     Install the cable for the following scenarios:

    • For installing locations that do not receive good sunlight for example: underneath the trailer.
    • Reefer installations.


    Battery might not be charged properly 

    The battery on the Asset Gateway might not be charged if it is stored and unused for a number of months. For such units, please review the support article here prior to installation. 

    If you continue to have issues, please reach out to our support team.


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