| Audience | Drivers |
| Applies To | Asset Gateway |
Symptoms
- The Asset Gateway unit continues to have a battery lower than 10% for a long period of time.
Cause
- Incorrect Asset Gateway installation
- Battery might not be charged properly
Solution
Incorrect Asset Gateway installation
Ensure the unit has been installed correctly either for solar or cable installations
- Asset Gateway Cable Installation- For units connected and powered via cable, ensure the power is supplied via cable.
- Asset Gateway Installation when charging via Solar- For units charged via solar, ensure the solar panel is receiving good sunlight and the unit is installed using the solar mount.
Recommendation
Install the cable for the following scenarios:
- For installing locations that do not receive good sunlight for example: underneath the trailer.
- Reefer installations.
Battery might not be charged properly
The battery on the Asset Gateway might not be charged if it is stored and unused for a number of months. For such units, please review the support article here prior to installation.
If you continue to have issues, please reach out to our support team.
Related Content
Was this article helpful?
9 out of 11 found this helpful