Unable to Login into Driver App

Symptoms: Driver App Login issue

• I’m unable to Login my Driver App account.
• My Driver App shows an error on the Login screen. 

Cause

• Outdated version of Driver App 
• Incorrect Username or Password
• Unstable or no internet connection
• Using the Motive Fleet App instead of the Motive Driver App

Solution

1. Restart the mobile device (power it off and then power it on). 
2. Confirm your connectivity with a stable internet connection. 
3. Open the Play Store/App Store to ensure your Driver App is updated. 
4. Login to your Driver App and make sure to use the correct Username and Password. 

Note: If the issue continues, please share a screenshot or a small video of the App behavior and email it to support@gomotive.com to get it resolved.

 

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