| Audience | Drivers |
| Applies To | Motive Driver App |
Symptoms: Driver App Login issue
- I’m unable to Login my Driver App account.
- My Driver App shows an error on the Login screen.
Cause
- Outdated version of Driver App
- Incorrect Username or Password
- Unstable or no internet connection
- Using the Motive Fleet App instead of the Motive Driver App
Solution
- Restart the mobile device (power it off and then power it on).
- Confirm your connectivity with a stable internet connection.
- Open the Play Store/App Store to ensure your Driver App is updated.
- Login to your Driver App and make sure to use the correct Username and Password.
| Note: If the issue continues, please share a screenshot or a small video of the App behavior and email it to support@gomotive.com to get it resolved. |
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