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    Can't connect to Vehicle Gateway on iOS devices

    Updated
    Audience Drivers
    Applies to  Vehicle Gateway/ELD

     

    Symptom

    • Unable to connect to Vehicle Gateway on iPhone or iOS devices.

    Cause

    • Connection issues

     

    Solution

    1. Make sure the engine of the vehicle is ON.

    Note: Light-duty vehicles that have an OBD2 port will go into low power mode if the engine is off for more than 45 mins. The Bluetooth receiver is not active in low power mode and will require as much as 2-3 mins to re-initialize upon starting the vehicle.

    2. Open the Motive Driver App.

    • If you are on duty, navigate to Logs in the left-hand side menu.

    IMG_5189.png   

    • If you see NO VEHICLE, tap and select a vehicle.

    IMG_5190.png

    • Tap Leave Current Vehicle to remove the selected vehicle.
    • Log out of the Motive Driver App.

    3. Under Settings, navigate to Bluetooth

    • Make sure Bluetooth is ON.

    • Reduce the number of MY DEVICES in Bluetooth settings; more devices will slow down the Select an Accessory pop-up and may interrupt the ability to connect to the Vehicle Gateway. Tap the information icon and select Forget this device.

    4.Under Settings, scroll down until you find and tap the Motive Driver App

    • Background app refresh needs to be enabled for both Wi-Fi and Cellular.
    • Select Location services.
    • Tap Location and under ALLOW LOCATION ACCESS, tap Always Ensure that Precise Location is enabled (While using the app can be selected but may cause issues with the app).
    • Tap Motive Driver to return to the Motive Driver App settings.
    • Tap Notifications and ensure that Allow Notifications is enabled.

    5. Configure iOS power management

    • Under Settings, scroll down until you find and tap Battery.
    • Ensure that Low Power Mode is not enabled.

    6. Power off your iOS device.

    7. Power on your iOS device and launch the Motive Driver App then log in to the Motive Drive App and try to reconnect.

    Note: The Driver App must be open and active; otherwise, you may experience inconsistencies.

     

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