Is video recovery possible in case the Dashcam is stolen?

    Audience Fleet Admins
    Applies To Smart Dashcam, AI Dashcam

     

    Answer

    • No, you cannot retrieve the footage if your Motive Dashcam is stolen.
    • The footage is transmitted to the server through the Vehicle Gateway.
    • Access to the footage is available only through the Fleet Admin Dashboard.
    • The Smart Dashcams and AI Dashcams only work with Motive's Vehicle Gateways.
    • Retrieving videos is not possible without the camera or the Vehicle Gateway.
    Note: For further assistance, please contact Motive support at 855-434-3564.

     

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