1. Motive Help Center
  2. Hardware
  3. Troubleshooting

Dashcam disconnects frequently

Updated

Symptoms: Motive Dashcam disconnects frequently 

  • The Dashcam frequently disconnects from the Vehicle Gateway.

Cause

  • Unknown

Solution

If your Motive Dashcam frequently disconnects from the Vehicle Gateway, follow the steps listed below:

  1. Check the cable connection of both the Vehicle Gateway and the Dashcam.
  2. Turn off the engine and disconnect the Vehicle Gateway and Dashcam.
  3. Inspect the cable on both ends as well as the diagnostic port of the vehicle.
  4. Inspect the camera cable and USB port of the Vehicle Gateway.
  5. Connect the Vehicle Gateway back to the vehicle.
  6. Start the engine and wait for the red/green LED light to light up on the Vehicle Gateway.
  7. Connect the Dashcam to the Vehicle Gateway.
  8. Ensure all connections are clean and tight.
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