Asset Gateway Low Battery Issue

Symptoms

• The Asset Gateway unit continues to have a battery lower than 10% for a long period of time.

Cause

• Incorrect Asset Gateway installation 
• Battery might not be charged properly 

Solution

Incorrect Asset Gateway installation 

Ensure the unit has been installed correctly either for solar or cable installations 

• Asset Gateway Cable Installation- For units connected and powered via cable, ensure the power is supplied via cable.
• Asset Gateway Installation when charging via Solar- For units charged via solar, ensure the solar panel is receiving good sunlight and the unit is installed using the solar mount.

Recommendation 

 Install the cable for the following scenarios:

• For installing locations that do not receive good sunlight for example: underneath the trailer.
• Reefer installations.

Battery might not be charged properly 

The battery on the Asset Gateway might not be charged if it is stored and unused for a number of months. For such units, please review the support article here prior to installation. 

If you continue to have issues, please reach out to our support team.