Symptom(s): ELD/ Vehicle Gateway won't turn off ELD/ Vehicle Gateway is not turning off. Cause Unknown. Solution Note: Ensure the cables ...
Troubleshooting
ELD/ Vehicle Gateway won't turn off
How to resolve Code E on Vehicle Gateway
If your Vehicle Gateway is not working properly due to Code E issue, it needs to go through some basic troubleshooting. It will eliminate any issue...
Odometer Readings for American Mandate Not Matching
SymptomOdometer readings for American Mandate are not matchingResolution Check that the ELD is correctly linked to the engine's ECM. The vehicle d...
The Left LED of Vehicle Gateway is Solid Red
Issue: Left LED on Vehicle Gateway is Solid Red Possible Cause: This issue is typically related to a GPS signal problem. Solution: Follow the...
How to troubleshoot GPS
If the GPS isn’t tracking the correct location, it can cause inaccurate data in the Vehicle Gateway and lead to unexpected behavior. This issue can...
Both Vehicle Gateway LED lights are Blinking White
Symptoms: Vehicle Gateway LED lights blinking white Both LEDs on Vehicle Gateway are blinking white. Cause Gateway is powering up. Solu...
My Vehicle Gateway has Code 1 issue
Audience Fleet Admins Applies To Vehicle Gateway Symptom(s): Vehicle Gateway has Code 1 issue Vehicle Gateway has Code 1 displayed. ...
My Vehicle Gateway shows Code P issue
Symptom(s): Vehicle Gateway has Code P issue Vehicle Gateway has Code P displayed. Cause Unknown Solution 1. Check if your Driver App is ...
Vehicle Gateway Powered Off
When the Vehicle Gateway (VG) LEDs are off, or the device does not power up, it indicates that the Vehicle Gateway is not receiving power. Power lo...
GPS is not working
Symptoms GPS is not performing well The left LED on the Vehicle Gateway is red Log entries with Unavailable Location No/out of date location histo...
Vehicle Gateway LED lights are Blinking Yellow and White
Symptoms : Vehicle Gateway LED lights are blinking Yellow and White Vehicle Gateway’s LEDs are Blinking Yellow and White. Cause Vehicle Gatewa...
Vehicle Gateway LED lights are Blinking Orange and Green
Symptoms: Vehicle Gateway’s LEDs are Blinking Orange and Green. Cause Vehicle Gateway is updating its firmware to the newer version. Solution If...
Both Vehicle Gateway LED lights are Blinking Orange
Symptoms: Vehicle Gateway LED lights are blinking orange Both LEDs on Vehicle Gateway are blinking orange. Cause Gateway is powering up. Sol...
Vehicle Gateway Left LED light is Solid Green and the Right LED light is Blinking Red
Symptoms: Vehicle Gateway LED Lights Malfunction The left Vehicle Gateway LED is green and the right LED is red. Cause The driver's mobile device...
Both LEDs on Vehicle Gateway are Blinking Red
Symptoms: Blinking Red lights for Vehicle Gateway Both lights on the Vehicle Gateway are blinking red. Cause There is no GPS signal and no Blueto...
Vehicle Gateway Not Powering Up
Symptoms The Vehicle Gateway is not powering up and the LEDs are off. Unable to connect to the vehicle in the Driver App. Unable to track the loca...
Can’t Connect to the Vehicle Gateway
This article helps you resolve any connectivity issues with the Vehicle Gateway. Cause: Vehicle Gateway connectivity issue Bluetooth Connectivity ...
Unable to Access Dashcam Videos
Symptom: Dashcam video retrieval via USB cableUnable to access dashcam videos from the Fleet Dashboard.Cause Damage to the vehicle, dashcam, or the...