If the Asset Gateway Mini has been assigned and installed but is not updating the asset's location on the Fleet Dashboard after a day, follow these troubleshooting steps.
1. Verify Asset Assignment:
Check if the Asset Gateway Mini has been correctly assigned to the asset. Go to the asset profile in the Fleet Dashboard and verify that the serial number of the Asset Gateway Mini matches the one shown on the screen. If it does not match, assign the correct Asset Gateway Mini to the asset.
2. Check GPS Signal and Location:
If the asset is indoors, GPS signals may be obstructed by buildings or other physical barriers. Move the equipment outdoors if possible. If the Asset Gateway Mini is removable, take it outside with a clear view of the sky.
3. Wait for Location Update:
If the device is cable-powered, wait 30 minutes to see if a location update appears. If the location does not update, try rebooting the device.
4. Reboot the Asset Gateway Mini
For Cable-Powered Asset Gateway Mini:
Unplug the power cable from the device. Hold down the reset button for 10 seconds, then release it. The LED will flash blue 3 times, indicating a successful reset. Wait 30 minutes to allow the device to establish a GPS fix.
For Battery-Powered Asset Gateway Mini:
Hold down the reset button for 10 seconds, then release it. The LED will flash blue 3 times, confirming the reset. Wait 30 minutes to allow the device to establish a GPS fix.
If the issue persists after completing these steps, reach out to Motive Support for further troubleshooting and assistance.
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