Introduction
Group Transaction Decline Alerts allow fleet admins to route card decline notifications to specific managers based on cardholder groups. This ensures the right person receives the right alert, reducing noise and enabling faster resolution for card declines.
What’s new?
- Group-scoped alerts: Alerts are now scoped to specific cardholder groups, ensuring notifications only go to the relevant fleet managers with appropriate permissions.
- Advanced decline filtering: Admins can filter alerts using 6 distinct decline reason categories to minimize confusions relevant to alerts.
- Multi-channel delivery: Receive real-time alerts via Email, SMS, WhatsApp, or the notification center.
- Flexible delivery options: Choose between immediate or scheduled (batched) delivery to fit the required operational workflow.
- External recipient support: Option to notify email addresses outside of Motive.
How does this help our customers?
- Accelerates time-to-action: Ensuring the appropriate fleet manager is notified immediately when a decline occurs allows them to resolve the issue in real-time, preventing drivers from being stranded.
- Improves accountability: Group-scoped routing creates clear ownership for every transaction decline, making it easier for fleets to track, manage, and resolve issues effectively.
Rollout Plan or Feature Go-Live date?
This feature is available on the latest version of the Fleet Dashboard.
Feature Launch Date: 6/30/2026
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