1. Motive Help Center
  2. Drivers
  3. Common Issues for Drivers

    My Driver App duty status stuck in Drive mode on Android

    Updated
    Audience Drivers
    Applies To  Driver App 


    Symptoms: Driver App is Stuck in Drive Mode 

    • The Driver App duty status is stuck in driver mode.

    • Why does my app show I'm driving when I'm not

     

    Cause

    Unknown

     

    Solution

     

    Check the Application Version and OS Requirements

    1. The application has to be the latest version for it to work smoothly. Open the app and check for its version.
    2. Motive recommends certain OS for flawless working of the app. Check if the OS of your mobile device is is as per what Motive recommends.

     

    Reboot your Phone

    1. Press the power button of your phone for a few seconds until reboot option appears.
    2. Click on the Reboot or Restart button

     

    Unpair Mobile Device

    1. Tap on the Settings icon from the home screen.

    app_stuck_1.jpg

    2. Now tap on Device connectivity.

    app_stuck_2.jpg

    Note: The instructions might vary depending on the model of the mobile device.

    3. Tap on your Motive ID.

    app_stuck_3.jpg

    4. Tap on the Unpair button to unpair the Bluetooth device.

    app_stuck_4.jpg

    5. Turn off the device’s Bluetooth by tapping on the toggle button.

    app_stuck_5.jpg

    6. Go to the main screen of your phone or tablet and tap on the Motive Driver App.

    app_stuck_6.jpg

    7. This gives you the option to force exit the driving lock screen, and tap on Exit Driving Mode.

    app_stuck_7.jpg

    8. Tap on Yes to exit the Driver App which would un-identify the actual trip.

    app_stuck_8.jpg

     

    Troubleshooting steps

    Please follow the below instructions if rebooting does not resolve the issue:

    1. Tap on the Settings icon on the phone/tablet.

    2. Unpair the Motive ID from the Bluetooth settings of your phone/tablet.

    3. Turn off the Bluetooth on your device

    4. Close all the running applications on the phone/tablet (Including the Motive Driver App)

    5. Go to the main screen of the phone/tablet and open the Motive App

    6. This will give you the option to force exit the driving lock screen and would un-identify the actual driving event.

     

    Note: Learn about Resolving Unidentified Trips from the Driver App.

     

    Related Content

    Share this with others