My Driver App duty status is stuck in drive mode on iOS

    Audience Drivers
    Applies To Driver App

     

    Symptom: App stuck in Drive Mode

    The duty status, in the Driver App, is stuck in drive mode.

    Cause

    • Unknown

    Solution

    Check the Application Version and OS Requirements

    1. The application has to be the latest version for it to work smoothly. Open the app and check for its version.

    2. Motive recommends certain OS for flawless working of the app. Check if the OS of your mobile device is as per what Motive recommends.

     

    Unpair Mobile Device

    1. Tap on the Settings icon on the home screen.

    My_Driver_App_duty_status_is_stuck_in_drive_mode_on_iOS-01.jfif

    2. Now, tap on Bluetooth.

    My_Driver_App_duty_status_is_stuck_in_drive_mode_on_iOS-02.jfif

    3. On the Bluetooth screen, tap on your Motive ID to unpair.

    My_Driver_App_duty_status_is_stuck_in_drive_mode_on_iOS-03.jfif

    4. Tap on Forget this device to unpair the Bluetooth device.

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    5. Now, turn the Bluetooth off by tapping on the toggle button.

    My_Driver_App_duty_status_is_stuck_in_drive_mode_on_iOS-05.jfif

    6. Go to the main screen of your phone or tablet and tap on the Motive Driver App.

    My_Driver_App_duty_status_is_stuck_in_drive_mode_on_iOS-06.jfif

    7. This gives you the option to force exit the driving lock screen, and tap on Exit Driving Mode.

    My_Driver_App_duty_status_is_stuck_in_drive_mode_on_iOS-07.jfif

    8. Tap on Yes to exit the Driver App which will un-identify the actual driving event.

    My_Driver_App_duty_status_is_stuck_in_drive_mode_on_iOS-08.jfif

    Note: If the above steps do not solve the problem then reboot the mobile/tablet.

     

    Reboot your Phone

    1. Press the power button of your phone for a few seconds until the reboot option appears.

    2. Click on the Reboot or Restart button.

     

    Troubleshooting steps

    Please follow the below instructions if rebooting does not resolve the issue:

    1. Tap on the Settings icon on the phone/tablet.

    2. Unpair the Motive ID from the Bluetooth settings of your phone/tablet.

    3. Turn off the Bluetooth on your device

    4. Close all the running applications on the phone/tablet (Including the Motive Driver App)

    5. Go to the main screen of the phone/tablet and open the Motive App

    6. This will give you the option to force exit the driving lock screen and would un-identify the actual driving event.

     

    Note: Learn more about Resolving Unidentified Trips from the Driver App.

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