AI Dashcam not powering up

    Audience Fleet Admins, Fleet Managers, Drivers
    Applies To AI Dashcam

     

    Symptoms: AI Dashcam not powering up

    • The LED bar on the camera is not illuminated
    • The Dashcam is not turning on / powering up

     

    Cause

    Here is a complete list of causes resulting in AI Dashcam not powering up:

    • Vehicle Gateway connected to the AI Dashcam is powered off
    • Damage to Dashcam’s cables
    • The Vehicle Gateway's USB port damaged
    • Dashcam and Vehicle Gateway are not connected properly
    • Dashcam requires updating
    • Dashcam and Vehicle Gateway compatibility issue
    • Dashcam needs troubleshooting

     

    Solution

    There are multiple potential solutions to this issue. We recommend working through the following until you find the one that solves your particular issue.

     

    Turn on Vehicle Gateway

    1. If the Vehicle Gateway connected to the AI Dashcam is off, turn it on.
    2. Verify this by checking the LEDs on the Vehicle Gateway.

     

    Dashcam’s Cable damage

    1. Detach the AI Dashcam from the windshield mount and unplug it from the Vehicle Gateway.
    2. Inspect the Dashcam and its cable for any damage or rust/corrosion in the cable.
    3. In case of damage, you will have to replace it with a new AI Dashcam.

     

    Vehicle Gateway’s USB port damage

    1. Disconnect the AI Dashcam from the Vehicle Gateway.
    2. Connect the AI Dashcam to a different power source (cigarette lighter or radio). 
    3. If the AI Dashcam powers ON, it means the Vehicle Gateway requires replacement.

     

    Dashcam and Vehicle Gateway connection issues

    1. Make sure that no other device (like a USB hub) is plugged between the Vehicle Gateway and the Dashcam.
    2. Remove any USB hub plugged in and ensure the Dashcam is directly connected to the Vehicle Gateway.

     

    Update Required

    1. Press the pinhole reset button for at least 10-15 sec on the side of the AI Dashcam next to the logo to reset the device to the original factory settings.

    Troubleshooting_AI_Dashcam.jpeg

      2. The AI Dashcam should power up and go through the software update process to get to the latest version.

     

    Troubleshooting Steps

    Note :(Normal lights: left =green, right =red(Motive app isn't connected and engine status isn't being detected) / flashing red (Motive app isn't connected and engine is being detected as turned on) / green (Motive app is connected)

    1. Turn on the vehicle's engine and check if the Vehicle Gateway lights are turning on.
    2. Turn off the vehicle's engine and unplug the Dashcam. 
    3. Unplug Vehicle Gateway from the vehicle diagnostic port and wait for 5+mins.
    4. Make sure that the cable connectors and the vehicle's diagnostic port are clean and the connector pins are also looking fine.
    5. After 5 min, plug the Vehicle Gateway to the vehicle diagnostics port and make sure the connections are firm/secure.
    6. Now turn on the vehicle engine and wait for the GPS light (left-hand side) to turn solid green.
    7. Plug in the Dashcam cable back into the Vehicle Gateway and check for status of LED light on the Dashcam. 
    Note: The left LED light is for GPS if the positioning of the Vehicle Gateway is such that you can see the Motive logo on the top.

     

    If the Dashcam is still not powering up, kindly check the details below for a device swap test. 

     

    Dashcam and Vehicle Gateway compatibility

    Note: Sometimes when your Dashcam is faulty or you're using an old Vehicle Gateway, your AI Dashcam might not power up. The issue could be with either of them or both and to resolve the issue, you need to check where the issue is.

    1. To check if your Dashcam is faulty or not, swap your Dashcam with another working Dashcam and check if the other test unit powers up/works properly. If the new Dashcam works, it means your previous Dashcam was faulty.
    2. To check your Vehicle Gateway, try to connect the reported Dashcam with another Cellular Vehicle Gateway (that already has a working Dashcam connected to it). If the Dashcam works with the new Vehicle Gateway, the issue could be with the old Vehicle Gateway.
    3. Replace your Dashcam with the working Dashcam or get a newer Vehicle Gateway, depending on the issue you discovered in your case, and your AI Dashcam will power up.
    Note: Only lbb_3.55ca and lbb_3.6ca Vehicle Gateway models are compatible with the AI Dashcam. 

     

    Test AI Dashcam

    Test your AI Dashcam in order to see if it is working fine.

     

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