Vehicle Gateway will not turn off

If the Vehicle Gateway is not turning off, follow the steps below: 

Note: Ensure the cables are correctly installed & securely connected. Check and fix any fault codes that are open (related to your speed sensors)

1. Open your Driver App on your mobile device and make sure it says 'No Vehicle' on the top right.
2. Turn the engine off & take the keys out.
3. Unplug the cable from the Vehicle's diagnostic port and the Vehicle Gateway unit.
4. Check the following ports for corrosion/damage/missing pins.
   • Both ends of the Motive cable connector
   • Vehicle diagnostic port
   • Vehicle Gateway device's connector port (not USB port)
5. Take pictures of both ends of the Motive cable, the Vehicle Gateway device's port, and the diagnostic port/ fuse box (if the fuse box connector is in use).
6. Once the lights on the unit turn off, leave it unplugged for 5 minutes.
7. Plug the cable back into the unit and the diagnostic port/ fuse box, and turn on the engine to check the functionality of the ELD/Vehicle Gateway.

Note: In case it still doesn't work, please Contact Motive Support.

 

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