Symptom: Vehicle Gateway showing invalid fault codes
Vehicle Gateway is showing invalid fault codes.
Cause
Unknown
Solution
If your Vehicle Gateway is showing invalid fault codes, follow the below-given steps;
1. Turn the truck's engine off - Remove the key from the ignition if the truck has a keyed entry.
2. Unplug the Motive gateway from either the diagnostic port/ECU of the truck or the Gateway device.
3. Leave it unplugged for 3-5 minutes, ensuring the LED lights on the Gateway are completely off.
4. Replug the Motive gateway back and wait for the LED lights to power on.
Note: If that does not fix the issue, you should contact Motive Customer Support so we can provide you with a quick resolution.
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