Understanding the orange and red dot (Data Diagnostic and Active Malfunction) on the ELD icon in the Driver App

    Audience Drivers 
    Applies To  Driver App > Logs 

     

    Symptoms: Orange and red dot on ELD icon in Driver App 

    • Orange and red dot on the ELD icon next to the Current Vehicle selection 

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    Cause: 

    Active Malfunctions & Data Diagnostic events have multiple causes. Follow the resolution steps to determine which cause is impacting your vehicle gateway.

    • Data Transfer Compliance Malfunction (Code S) or Data Transfer Data Diagnostic Event (Code 4): When the internal monitoring of the data transfer test fails and is unable to send the output file data.

     

    Solution

    A red and orange dot on the ELD icon is an indication that there is an active malfunction & data diagnostic event for the Vehicle Gateway. Follow the steps below to get more information on determining which active malfunction or data diagnostic event is active:

    1. Log in to the Motive Driver App.
    2. Tap on the Current Vehicle to view more details.

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    3. Click on the Gear icon.

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    4. From the ELD Diagnostic screen, scroll down the ELD Malfunction Event or ELD Diagnostic Event section to view Active malfunctions and data diagnostic events.

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    5.. The screen will show details of the malfunction including code and issue. For example in the image below the Active Malfunction is Code R.

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    6. Find the code in the Vehicle Gateway Malfunctions and Data Diagnostics Overview article and follow the instructions.

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