Audience Fleet Managers, Fleet Admins Applies to Motive Cards Introduction Fleet Managers with edit card access can unlock Motive Cards...
Cards
How to unlock the Motive Card via Fleet Dashboard?
Vehicle Card Vs Driver Card
Audience Fleet Admins Applies to Fleet Managers Introduction: Fleet admins can now choose to Activate Card to a Vehicles or any Driver....
Auto Link Bank Account for Motive Cards
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Introduction: Motive cards can only be paid with a Bank Account. There is...
Manually Link Bank Account for Motive Cards
Motive cards can only be paid with a Bank Account. No option for Debit or any other cards to pay Motive Card Balance. Fleet Admins can link bank ac...
How to enable odometer reading capture before each transaction
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction A Fleet Admin can enable odometer reading capture before...
What is Motive Card Transaction Metadata capture?
This feature enables the Fleet Admins, and Fleet Managers to capture pre-transaction and post-transaction metadata, i.e. odometer reading, vehicle ...
Points to remember while purchasing fuel with the Motive Card
Audience Fleet Admins, Drivers Applies to Motive Card Introduction: Motive has provided Fuel card services so that the customer can u...
How to unlock the Motive Driver Card if Mobile-Based Card Unlock is Enabled
Motive Cards assigned to drivers can be unlocked through the Driver App and using text SMS if Mobile-Based Card Unlock is enabled. Let’s talk in de...
What is the Motive Card Auto Freeze Feature?
Audience Fleet Managers/Fleet Admins Applies To Fleet Dashboard > Cards Answer In an effort to enhance the security of Motive cards and...
Driver ID required by Merchant for using Motive Cards
Audience Agents Applies To Motive Cards Answer: Use the last four digits of the Motive card number as driver ID at the merchant.
How to unlock a Motive Card assigned to a vehicle?
There are two ways through which cardholders can unlock the Motive Card assigned to a vehicle: Card unlock using the Motive Driver App Card unlock...
How to reauthenticate bank account for Motive Cards
Audience Fleet Admins Applies To Motive Cards Introduction: Re-authentication of your bank account is necessary for faster and more sec...
Can a Motive Card be frozen automatically?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Answer To prevent suspected fraudulent activity, the Motive Card...
Select a vehicle for Vehicle ID Reporting
This feature enables drivers to associate every Motive Card transaction with a specific vehicle, so fleets can accurately track vehicle-level spend...
What is Vehicle ID Reporting for the Motive Card?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Card Introduction The Vehicle ID Reporting feature enables Fleets to ass...
How to review suspicious Motive Card transactions
Fleet Admins and Fleet Managers can review suspicious Motive Card transactions to identify fraudulent purchases and take immediate action. Steps...
Why can't I use Motive Card online?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Cards Answer If you are unable to use Motive Card online, you need to us...
How to change Billing Cycle for Motive Card?
Audience Fleet Managers, Fleet Admins Applies To Motive Cards Answer To change your Motive Card billing cycle, the system automatically ...
How to view Motive Card benefits/ rebates / discounts?
Fleet admins can view the available Motive Card benefits/rebates/discounts through the Fleet Dashboard. Steps: Viewing Motive Card benefits/ reb...
How to enable/disable Mobile-Based Card Unlock feature for Motive Cards at the Fleet level
Enabling Mobile-based Card Unlock feature for Motive Cards allows Fleet Admins to introduce better security against fraud or misuse of the Motive C...
How to check Motive Fuel Card Transactions
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Cards Introduction Fleet Admins and Managers can check fuel transact...
What is covered by the spend categories on the Motive card?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Motive Card Answer The Motive Card categorizes a transaction as a Fuel Expense ...
How to manage spend profiles and customize spend controls for Motive Card
Motive allows Fleet Admins and Fleet Managers to control how the Drivers are using the Motive Card. Fleet Admins can set and edit the spending limi...
How to read Motive Card invoice
Audience Fleet Admins Applies To Fleet Managers Motive Card Invoice Overview Cards Invoice The Card Invoice section is present in the top...
Can the Motive Card be added to Apple Wallet?
Audience Fleet Managers, Fleet Admins, Drivers Applies To Motive Cards Answer The Motive Card cannot be added to the Apple Wallet. It ...
How to report fraudulent transactions on my Motive Card?
Audience Fleet Managers, Fleet Admins Applies To Motive Cards Answer If you see any suspicious activity or suspected fraud on your acc...
Does Motive allow cash advances on Motive Cards?
Audience Fleet Admins Applies To Motive Cards Answer Motive doesn’t currently allow cash advances on motive cards. You can use a motive c...
How to pay bill for Motive Cards from Fleet Dashboard
Motive Cards are the smartest way for drivers to pay for their fleet’s needs on the go. Fleet Admins can pay for the bill generated against their M...
Does applying for underwriting impact my personal credit score?
Why are certain financial documents required for Motive Cards?