Introduction The Transaction Soft Decline feature ensures the Motive Card remains active while preventing unauthorized transactions. When a transac...
Cards
What is Transaction Soft Decline?
Meaning of Cards Order Status
The Motive Fleet Dashboard now includes a self-serve card ordering feature. For instructions on ordering your card, refer to How to Order Cards fro...
Temporary Overrides for Spend & Security Controls
Temporary overrides for Spend & Security Controls allow Fleet Admins and Fleet Managers to make temporary adjustments without modifying existing Sp...
How to Enable and Disable Transaction Requirements for Selected Cards on the Fleet Dashboard
Fleet Managers can now enable or disable transaction requirements for specific cards within their Fleet. This allows control over transaction metad...
What is the Mobile-Based Card Unlock Feature for Motive Cards Assigned to Drivers?
Fleet Admins can enable the Mobile-Based Card Unlock feature at the fleet level and manage it for individual cardholders. When enabled, all Motive ...
Transaction Requirements
Transaction requirements ensure that key information is collected before fleet card purchases, helping fleet managers and accounting teams track ex...
Lost or Stolen Card
If your Motive Card is lost, stolen, or shows signs of suspicious activity, it's important to act quickly. This article explains how to freeze or d...
Card Types
The Motive Card is a corporate fleet card that combines flexibility, security, and control. Understanding available card types and payment methods ...
How to manage Motive Cards in the Fleet App
Audience Fleet Admins, Fleet Managers Applies To Motive Card, Motive Fleet App IntroductionMotive has introduced a new My Cards feature to the...
2% Motive Card Cashback Bonus Offer (Sept 1 - Oct 31)
AudienceFleet ManagersApplies ToFleet Dashboard, Motive CardsIntroductionThe new 2% Cashback Bonus Offer for the Motive Card provides additional ea...
How to Place Onboarding Motive Card Orders Using the Fleet Dashboard
Audience Fleet Admins Applies To Fleet Dashboard > Motive Cards IntroductionThe Self-serve Card Ordering feature enables customers to customi...
How to use the Motive Card Savings Calculator
Audience Fleet Admins, Fleet Managers Applies To Motive Cards IntroductionThe Motive Card Savings Calculator helps Fleet Admins estima...
Federal Fuel Tax Exemptions on Motive Card Transactions
Motive Cards simplify fuel management for fleets, offering seamless transactions and detailed reporting. This feature streamlines the complex proce...
Reporting Federal Fuel Tax on the Motive Card
Audience Drivers, Fleet Admins Applies To Motive Cards IntroductionMotive Cards now provide granular federal fuel tax information, enabling p...
How can a driver tag transactions to Assets
Audience Drivers Applies To Driver App > Motive Card IntroductionMotive now allows fleets to capture asset information on transactions, ...
How to edit Vehicle or Asset information associated with a transaction
Audience Fleet Admin, Fleet Manager Applies To Motive Cards IntroductionMotive has now introduced a pre-transaction feature that allow...
Viewing cardholder authorization for purchases with unreliable telematics data
Audience Fleet Managers, Fleet Admins Applies To Driver App > Motive Cards IntroductionThe Auto Decline feature helps Fleet Admins pre...
What is the Motive Cashback Bundle?
Motive is introducing a flexible, percentage-based offer for new and existing customers applying to the Motive Card from April 23rd, 2025.OverviewM...
How to assign a Motive Card to a Fleet User
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Introduction Motive Cards allow drivers and fleet users to purchase fuel, p...
How to enable Auto Decline when fuel level is more than X%
Audience Drivers, Fleet Admins Applies To Fleet Dashboard Introduction The Auto Decline feature helps Fleet Admins prevent unnecessary fu...
How to use the Promo Drawer in the Motive Cards Overview Page
Audience Drivers, Fleet Admins Applies To Motive Cards Introduction The Promo Drawer enhances the discoverability of promotional offers fo...
How to find and use Partner Discounts with Motive Cards
Audience Drivers, Fleet Admins Applies To Motive Cards Introduction The Motive Cards Partner Network provides exclusive fuel discounts at...
FAQs: Performing a transaction at Love's using Motive Code
Audience Drivers Applies To Driver App > Motive Card Q: What amount can I fuel for? Answer The maximum amount you can fuel is determined ...
How to disable/enable the Mobile-based Card Unlock feature for Motive Cards assigned to vehicles
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Introduction Fleet Managers can enable or disable the Mobile-based ...
How to reassign Motive Card from Fleet Dashboard
This article explains how to use the new feature update to prevent mistaken card assignments and the resulting frustration. It enables Fleet Admins...
How to add a new Shipping Address for Motive Cards
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Cards Introduction A new self-serve card ordering feature is now available on ...
How to Order Cards from Fleet Dashboard
Fleet Admins can now easily order new cards and track their order status on the Motive Fleet Dashboard. Previously, they had to email cardreplaceme...
How to upload, view, remove receipts, and add comments through the Driver App?
The Motive Driver App allows Drivers to change post-transaction metadata for an already done transaction. This metadata includes editing the receip...
What is the Cash Advance feature for the Motive Card?
The Cash Advance feature allows cardholders to withdraw cash using the Motive Card for expenses such as tolls and parking fees. This prevents cardh...
How to setup and use Cash Advance on the Driver App
Audience Cardholders Applies To Driver App Introduction The Cash Advance feature enables cardholders to use the Motive Card and withdraw ...